Outlook for Android not syncing new emails

Anonymous
2019-04-09T12:30:46+00:00

Outlook for Android has stopped loading new messages in my Inbox.  I suspect the behavior ties to a recent update. I'm set to have updates for Outlook automatically update and in Play Store states the last update was 3 days ago. I've been aware of the issue for the last 2 days. 

Characteristics

  • Outlook new email icon displays on top bar
  • Notification shade displays the email title and message preview
  • Navigating to message from the notification shade, Outlook states "Couldn't Open Message"
  • Navigating to Outlook app directly and pull down to refresh >> Nothing new loads
    • No error message provided

Reset Attempts

  • Force Stopped app and reloads > no change
  • System restart from UI, load app > no change
  • Hard restart of the device, load app >> Inbox refreshes!
    • Hard restart = Volume down & Power button for 5-8 seconds until reboot initiated
    • Email is received for a short while and then fails to sync again

Environment

  • Samsung Galaxy Note 8
    • SM-N950W
  • Android 9 (Pie) w/One UI
    • Ver. N950WVLU5DSC1
  • Other MS apps loaded
    • Teams (not connecting either recently)
    • Word
    • Excel
    • PowerPoint

Any help or insight anyone could offer would be greatly appreciated. 

Thanks

Jay

Outlook | Outlook for mobile | Outlook for Android | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2019-04-09T14:14:27+00:00

Hi  Jay,

Thanks for your posting here, firstly, please sign in your account in your mailbox web page and check if this account can receive the emails successfully, if yes, please open Outlook app, go to Settings > Tap the account that is not syncing > Tap Reset Account. Check to see if your account is syncing. If it still doesn't work, may I confirm that if your account is IMAP or Exchange account? if yes, please delete and re-add your email account.

If issue persists, please go to Open the Menu > tap the ? > Contact Support. For your reference: Get in-app help for Outlook for iOS and Android which is dedicated to handling Outlook for Android related issues, you'll receive a notification once the support team get back to you, you can easily communicate with them there. Your time and understanding will be appreciate.

Regards,

Bryan

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  1. Anonymous
    2019-06-27T21:42:30+00:00

    Samsung 8 Note

    Version Pie

    N950USQS5DSF5/

    N950UOYN5DSF5/

    N950USQS5DSF5

    SECURITY PATCH LEVEL; JUNE 1, 2019

    Carrier T-Mobile

    Got the same issue here too

    Unable to receive new emails for 365 account

    Reboot/Reset/Re-attach only fixed temporarily

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  2. Anonymous
    2019-06-27T05:17:40+00:00

    Same problem on the note 8, the email updates just stop working, what is interesting is that i have a @hotmail, @outlook & office365 account on my phone, only the office 365 account has the problem, the other accounts get mails as they come in, it is just the office 365 account that gets stuck

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  3. Anonymous
    2019-06-22T14:21:27+00:00

    I am having this same issues. It only affect my OUtlook365 account synchronise. It does not affect my other private Exchange server account. I have to do a reset of the account, then it works for a day or two, and then stops syncing as well. I also noted the odd random complete resync when I would loose all my contacts on my phone, and then a short while alter they would appear again (independent from a reset).

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  4. Anonymous
    2019-06-18T12:27:20+00:00

    Outlook for Android has stopped loading new messages in my Inbox.  I suspect the behavior ties to a recent update. I'm set to have updates for Outlook automatically update and in Play Store states the last update was 3 days ago. I've been aware of the issue for the last 2 days. 

    Characteristics

    • Outlook new email icon displays on top bar
    • Notification shade displays the email title and message preview
    • Navigating to message from the notification shade, Outlook states "Couldn't Open Message"
    • Navigating to Outlook app directly and pull down to refresh >> Nothing new loads
      • No error message provided

    Reset Attempts

    • Force Stopped app and reloads > no change
    • System restart from UI, load app > no change
    • Hard restart of the device, load app >> Inbox refreshes!
      • Hard restart = Volume down & Power button for 5-8 seconds until reboot initiated
      • Email is received for a short while and then fails to sync again

    Environment

    • Samsung Galaxy Note 8
      • SM-N950W
    • Android 9 (Pie) w/One UI
      • Ver. N950WVLU5DSC1
    • Other MS apps loaded
      • Teams (not connecting either recently)
      • Word
      • Excel
      • PowerPoint

    Any help or insight anyone could offer would be greatly appreciated. 

    Thanks

    Jay 

    we have exactly the same problems with all (500+ phones) our companys phones , this occurred since the the new android update to 9

    we use Nokia 3.1.

    as yet we cant find a solution that is stable,

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