Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-05-07T21:46:23+00:00

    I agree with the above posts. We have checked our configuration settings and the specified settings are already enabled at the Admin level.

    Are there any other options out there that might be a viable workaround for this issue?

    Many thanks in advance.

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  2. Anonymous
    2019-05-07T21:03:42+00:00

    I am having the same issue with a few employees. There is nothing listed under the manage add-ins section either and she is really missing her templates.

    I really wish Microsoft would let their own add-ins be available in the store with the rest of the add-ins so they can be easily re-downloaded.

    Support - how do we go about fixing this issue?

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  3. Anonymous
    2019-05-07T18:52:09+00:00

    Hi Rudy,

    This problem is persisting on our end as well, the app is enabled on the EAC but the mytemplates addon is no where to be found in the desktop app or the web version.

    Thanks,

    Tony

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  4. Anonymous
    2019-05-07T15:52:18+00:00

    This didn't work either and our IT people don't have access to everything.  Come on get this fixed please.

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