Missing 'My Templates' Button in Outlook

Anonymous
2019-05-02T13:22:01+00:00

One user has been using Templates in Outlook for some time, but this morning the 'View Templates' button is missing when composing an email.

On other PC's, I can see that the button is still there and is an Add-In from Microsoft called 'My Templates'

When trying to re-add the Add-In, using the Get Add-Ins option in Outlook, the My Templates Add-in is not available.  

Does anyone know if this has been permanently removed?

If so, would anyone know where the saved templates would be?  I have checked in %appdata%\Microsoft\Templates but there is nothing in there.

Many thanks.

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-05-14T12:40:16+00:00

This issue is now resolved, It took 3 plus hours for users to notice. Solution is below;

"Just in case, if anyone who is still experiencing this issue, please contact your administrator sign into Exchange Admin Centerand negative to organization > add-ins to disable and re-enable “My Template” add-in. After that, you may need to re-start the Outlook client or refresh the browser if you are using Outlook web APP to check the result."

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  1. Anonymous
    2019-06-18T19:16:25+00:00

    I have gone to our EAC and looked in the Add-ins list under Organization but My Template isn't in the list so I can't enable it.  I've read through every part of this discussion and none of the suggested fixes have worked.

    How do I add My Template to the list of add-ins?

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  2. Anonymous
    2019-06-18T08:48:46+00:00

    Hello Neset-88,

    Thanks for your quickly reply.

    Given this situation, please involve your admin to go to Exchange Admin Center (EAC) > Organization > add-ins to see if the My Template add-in is enabled there. If not, please let your admin enable it for your organization.

    And yes, we still recommend you post a new thread if issue persists.

    Regards,

    Rudy

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  3. Anonymous
    2019-06-18T07:34:42+00:00

    Hi Rudy,

    Thank you for your fast reply. Somehow me and my colleagues don't have My Templates in add-in anymore (please see below for the screenshot). Please let me know if I should open a new thread.

    Thank you in advance!

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