Cannot Preview PDF attachments in Outlook Web Access

Anonymous
2018-04-18T14:37:52+00:00

We have Exchange on O365 and User desktops of Outlook 2016.  Some users have Outlook on their mobile phones also.

We can preview PDF files in Outlook emails on the Desktop Outlook and on mobile phone with outlook.

We cannot preview PDF files in Outlook on the web browser.  We can preview office files but PDF files display a blank grey page.  

We can download PDF files to onedrive and open and view them from onedrive.   

  1. Should we be able to preview PDF files in Outlook on the Web Browser?
  2. Can this be enabled to work?

Thank you!

Outlook | Windows | Classic Outlook for Windows | For home

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

43 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2018-08-21T08:53:05+00:00

    This is also the solution for outlook online. many thanks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2018-06-23T16:24:14+00:00

    Hi BuckyBear3819,

    Thanks for your reply. Feel free to contact us if you need any other help.

    Regards,

    Barry

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2018-04-30T22:37:24+00:00

    Hi BuckyBear3819,

    We are able to open the sample file on our side. For now, we need to collect some log to troubleshoot this issue. I will provide the detailed steps in the private message. Please click your name on the forum and select View private messages to access it.

    Meanwhile, do any other users in your organization encounter the same problem?

    Regards,

    Barry

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2018-04-29T21:37:20+00:00

    Hi BuckyBear3819,

    We received your sample file. Please give us some time to look into this problem. We will let you know the updates in three days.

    Thank you for your understanding and patience.

    Regards,

    Barry

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2018-04-19T19:45:24+00:00

    Shyamal,

    I've tried it on Chrome, IE and Edge and all fail on my Win 10 laptop.

    Chrome 65.0.3325.181  opens a preview page but just spins an icon in the center.

    IE 11.309.16299.0 just displays a grey preview page.

    Edge 41.16299.248.0 displays a preview page saying "Couldn't open PDF.  Something is keeping this PDF from opening".  

    I do have Adobe reader DC 2018.011.20038 on the laptop as the default pdf app.  

    I hope that helps.  

    BuckyBear3819

    Was this answer helpful?

    0 comments