Can't edit the notes in Contacts in Outlook 365

Anonymous
2019-01-22T11:12:35+00:00

Hello,

I have the strange behaviour that I can't edit some of mine existing notes in my Contacts.

I have several existing contacts (View = Card but I dont think it matters, because in other view it also won't work) with some notes, sometimes I can edit the notes in a contact and there are other Contacts where I can't edit the notes. All the other fields I can edit.

Any idea what to do?

Kind regards,

Bianca

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-02-01T22:33:12+00:00

We posted a known issue article to track status, https://support.office.com/en-us/article/can-t-edit-the-notes-field-for-a-contact-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.  

The Outlook Team found the root cause of the issue.  It has to do with the way Outlook handles that field if the contact has the PR_TRANSPORT_MESSAGE_HEADERS property.  The only workaround for existing contacts today is to use MFCMAPIto remove the PR_TRANSPORT_MESSAGE_HEADERS property.

As part of the investigation the product team is trying to understand what could be setting that property.  Maybe it is an add-in or other solution.  If anyone sees the message header being added and knows what it setting it please let me know.

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  1. Anonymous
    2019-02-21T20:57:43+00:00

    Wolfgang,

    Unless it is pressing and you can wait until mid-late March we should have a fix for this issue.  The Outlook Team is still looking into it but we are hopeful.  

    The Outlook MVP and developer of Outlook Spy sent me some scripts if you want to give them a try.  

    The following script will at least identify the problematic items in the current folder.

    It cannot fix them since PropertyAccessor.DeleteProoperty won’t let you delete PR_TRANSPORT_MESSAGE_HEADERS.  I ran that script from OutlookSpy (click Script, paste the script, click Run).

    The second script below can fix the bad items, but it uses Redemption.

    set folder = Application.ActiveExplorer.CurrentFolder

    set items = folder.Items

    set item = items.Find("@SQL=""http://schemas.microsoft.com/mapi/proptag/0x007D001F"" IS NOT NULL")

    while not (item is Nothing)

      debug.Print item.Subject

      set item = items.FindNext

    wend

    Set Session = CreateObject("Redemption.RDOSession")

    Session.MAPIOBJECT = Application.Session.MAPIOBJECT

    set folder = Session.GetRDOObjectFromOutlookObject( Application.ActiveExplorer.CurrentFolder)

    set items = folder.Items

    set item = items.Find("""http://schemas.microsoft.com/mapi/proptag/0x007D001F"" IS NOT NULL")

    while not (item is Nothing)

      debug.Print item.Subject

      item.Fields("http://schemas.microsoft.com/mapi/proptag/0x007D001F") = Nothing

      item.Save

      set item = items.FindNext

    wend

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  2. Anonymous
    2019-02-21T20:13:35+00:00

    Depending on the number of contacts it should be pretty fast to make the changes. 

    We have about 16.000 (!) contacts that are not editable anymore. Exporting and re-importing is not an option for us, as we use custom fields that are not exported by Outlook (which is, in my opinion, another bug).

    Is there a way to delete this PR_TRANSPORT_MESSAGE_HEADERS property for ALL contacts in a folder using Outlook Spy or MFCMAPI?

    As I unterstand, Outlook Spy comes with a builtin script editor. Perhaps you could provide a script, deleting this property in all messages in a folder?

    Help would be very appreciated!

    Wolfgang Pendl

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  3. Anonymous
    2019-02-09T16:59:37+00:00

    Thank you, can confirm this solved my problem.

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  4. Anonymous
    2019-02-06T15:38:46+00:00

    If you can update the contacts within the first two weeks of downloading Outlook Spy there is no charge.  The add-in developer asks if you use it beyond that to pay.  Depending on the number of contacts it should be pretty fast to make the changes.

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