Can't edit the notes in Contacts in Outlook 365

Anonymous
2019-01-22T11:12:35+00:00

Hello,

I have the strange behaviour that I can't edit some of mine existing notes in my Contacts.

I have several existing contacts (View = Card but I dont think it matters, because in other view it also won't work) with some notes, sometimes I can edit the notes in a contact and there are other Contacts where I can't edit the notes. All the other fields I can edit.

Any idea what to do?

Kind regards,

Bianca

Outlook | Windows | Classic Outlook for Windows | For home

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Anonymous
2019-02-01T22:33:12+00:00

We posted a known issue article to track status, https://support.office.com/en-us/article/can-t-edit-the-notes-field-for-a-contact-fb8394ce-04ce-48b5-bae4-be46f77f10fe?ui=en-US&rs=en-US&ad=US.  

The Outlook Team found the root cause of the issue.  It has to do with the way Outlook handles that field if the contact has the PR_TRANSPORT_MESSAGE_HEADERS property.  The only workaround for existing contacts today is to use MFCMAPIto remove the PR_TRANSPORT_MESSAGE_HEADERS property.

As part of the investigation the product team is trying to understand what could be setting that property.  Maybe it is an add-in or other solution.  If anyone sees the message header being added and knows what it setting it please let me know.

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  1. Anonymous
    2019-02-06T04:14:01+00:00

    $$80 bucks though, if it takes you more than two weeks. I should write a macro for everyone.

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  2. Anonymous
    2019-02-05T20:13:24+00:00

    Like others here, I can't edit Notes field content for one of my contacts where lengthy data is present.

    I keep critical info in the Notes field and I'm suddenly not able to edit it. Is there any ETA as to when this will be addressed in an update?

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  3. Anonymous
    2019-02-03T09:14:17+00:00

    Ah, yes, I do remember this happening with my Exchange Server. I used to use Public Connected? Folders and often copied and pasted between them and I now remember this incident when people were unable to edit the Notes. I had forgotten this. However, I never made the connection. I will attempt to duplicate it. Thank you for the memory jog. I'll post any new discoveries.

    I solved it this time by importing a copy of the Contacts from a .pst backup. When we used Exchange I spent a great deal of time converting .ost files to .pst format to import deleted data.

    I still have to use .pst instead of .csv due to the heavy use of Categories and their color associations. When we used Exchange Server I used an Outlook Add-in that allowed the creation of a Master category list that propagated to each client. Well, I am prattling now. Thanks, again.

    Before using office 365 we were using first Bynari insight server with outlook connector and after that Kolab with Bynari Connector.

    When migrating I just copied the contacts from the old Kolab-profile to the new Exchange-profile. I probably wouldnt have this problem if I had gone the export/import csv-file route.

    Now old contacts from the "Bynari-era"  has PR_TRANSPORT_MESSAGE_HEADERS set to  a bunch of Kolab- and connector related headers.

    As this is quite ancient it might not be that helpful for you but then why has it all of a sudden become a problem the last month or so?

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  4. Anonymous
    2019-02-02T18:54:53+00:00

    Before using office 365 we were using first Bynari insight server with outlook connector and after that Kolab with Bynari Connector.

    When migrating I just copied the contacts from the old Kolab-profile to the new Exchange-profile. I probably wouldnt have this problem if I had gone the export/import csv-file route.

    Now old contacts from the "Bynari-era"  has PR_TRANSPORT_MESSAGE_HEADERS set to  a bunch of Kolab- and connector related headers.

    As this is quite ancient it might not be that helpful for you but then why has it all of a sudden become a problem the last month or so?

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    0 comments