Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-07-12T13:47:10+00:00

    i have been trying every new update to see if that fixes the issues, so i don't show any other updates from around the time the issues started.

    should i uninstall the latest windows update before i update to the newest version? not sure if that would do anything helpful, or if i should just move forward with the update from yesterday?

    i show update (KB4343669) as the lastest Windows update, with security update (KN4338819) installedat the same time. 

    For some reason its showing that i updated yesterday, however unless it did it automatically after i left i didnt update.. i still also show "Update & Shutdown" when i open the start menu, which leads me to believe there are still updates the system wants to run. 

    thank you for your help and I hope we can figure out how to fix this!! 

    Ill try the latest update this afternoon when i am not buried, and ill let you know the results.

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  2. Anonymous
    2018-07-11T22:14:45+00:00

    I would not expect the update KB4103729 would likely cause the issue because it is specific to Adobe Flash.  The regular Windows update at that time should have been KB 4103727 or another one of those on the left navigation on that page.  If you locate that one you could test removing it as the last change before the issue started.  To remove it go to Programs in the control panel, View Installed Updates, right click on it and click Uninstall. 

    If the machine is pending updates it might be best to go ahead and update.  Since we are not seeing other reports with the May update I think its probably not the cause.  I'm checking with my peers in Windows if they are seeing any reports.

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  3. Anonymous
    2018-07-11T20:45:22+00:00

    Hmmm. I do not show that Particular update on my system, and when checking my emails i can pin point when it stopped working properly to 5/11/18. ( the date i started using the HP E-print to work around my print issues)

    i show security update (KB4103729) as the only update prior to my issues, and it was done the day before (5/10/18).

    Is it likely, or even possible that this security update is the issue?

    If so, how do i go about removing it safely?

    Second question... my system has a cumulative update/ another security update it wants  to do and i'm tempted to ignore them based on this issues the last updates have caused... advice? also when shutting down the computer how can you force close an update? when this issue first occurred my system forced me to update before it would shut down, as it once again is doing for these new updates.

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  4. Anonymous
    2018-07-11T20:01:13+00:00

    That's a good idea to post in the HP forums.

    I looked through our forum reports for others like this.  I see one in this thread that the customer narrowed down to a particular font causing the issue.  If he changed documents to a different font it worked.  H was also seeing some items print but not all.  He also noted that the issue for him started in the Win 10 June Public Update kb4284848.  My machines do not have that update yet.  It might be a long shot but you might try removing that update if you have it or see if the font matters.

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  5. Anonymous
    2018-07-11T17:46:58+00:00

    Thank you Gabriel.

    I noticed that my Printer isn't on the HP windows 10 Compatible list when i was looking earlier today....

    not sure why it would have worked perfectly for 4 months prior and then stopped after a Microsoft update if that is the main issue, but i have also made a post on their forum to see if anyone on the printer side has any ideas. 

    ***Not Advertising - Please remove if not allowed, but i want to link that forum post too for additional info if needed***

    https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Laserjet-pro-MFP-M426FDW-Win-10-Compatibility/td-p/6753549

    EDIT: I have already updated to the latest drivers from HP, and I re-downloaded the entire printer / printer software yesterday (7/10/18)  to see if that helped. no change.

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