Cannot print from outlook 2016.

Anonymous
2018-06-29T16:33:21+00:00

Hello,

I have been with the support team multiple times and we still cannot figure out why I cannot print from my Outlook App.

We have tried resetting the print spooler, updating Outlook, updated any and all drivers on my computer, temp files seem to be fine with full permissions on my account. I am kind of at my wits end with this, the only way i can print is by emailing the documents to my printer, and that is such a waste of paper because i really only need to print to PDF most of the time, but it will not function.

My printer works with every other application, and it will print from outlook when open in a web browser.

I have noticed that my outlook is a 32-bit version running on 64-bit windows, and while i have read that is should function and have no issues in this configuration I am curious if the smaller memory available in the 32-bit version could be causing my issues?

grasping at straws here but I don't know what else we can do.

Please hellp!!!!

---PII has been removed by moderator---

Outlook | Windows | Classic Outlook for Windows | For home

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  1. Anonymous
    2018-07-11T17:40:47+00:00

    After seeing your folder permissions those are just fine.  You don't need to make any permissions changes.  Your account has Full Access so it can write to that path.  I show the same Attributes on your tab so that is not an issue in this case.  

    I'm not sure what to suggest next.  I'll ask my peers if they have any suggestions and let you know.

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  2. Anonymous
    2018-07-11T16:45:00+00:00

    Good Morning,

    The office got real busy yesterday and i just got back around to trying this.

    i checked again that the temp folder was set to read only

    I assume that this is the issue, since the outlook file is in the temp folder, however it isn't being allowed to add/edit any information?

    based on whats here does that seem like i have the right idea?

    Here is the error i was given when i removed inheritance and tried to convert the permissions to explicit. 

    (Failure to enumerate objects in the container. Access is denied)

    Not sure why I can't change any of the permission settings, i have full permissions/administrator privileges. 

    I have changed it back to how it was before i started messing with the inheritance, so hopefully i didn't cause any new issues. 

    ***Not sure why, but it will not let me add screenshots that i took.**** 

    i lost the permission error, because i only copied it into this chat rather than saving it, but i don't see anything weird as far as this shows?

    Also folder Properties shown below. 

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  3. Anonymous
    2018-07-10T18:13:06+00:00

    I would recommend updating back to the latest version (File, Office Account, Update Options, Update Now).  If you are seeing the tiny font bug in the reading pane just restart Outlook a couple times to clear that up.  

    If permissions are restricted on Temp then I agree that you should fix that next to continue troubleshooting.  This is how it looks on my machine.  If you cannot add or edit then maybe try Disable Inheritance and convert permissions to explicit and then add at least what I have below.  

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  4. Anonymous
    2018-07-10T17:28:33+00:00

    Unfortunately reverting to a previous version of office did not fix the issue, although it did fix the small font issue with the newest update so i 

    think ill keep this version for now hahaha

    it seems like a bug in the code somewhere or something with windows ten preventing outlook from printing.

    i feel like it has to do with the %temp% folder permissions but it will not allow me to change them..... i can screenshot if needed?

    any other suggestions??

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  5. Anonymous
    2018-07-10T17:07:59+00:00

    Reverting Outlook is fairly easy and takes just a few minutes.  Its a good way to rule out if any recent Outlook change could have caused the problem.  Here are the steps:

    1.  Close Outlook and the other Office apps

    2.  Open a Command Prompt (click Start, Run, CMD and press Enter) and run the following commands one after the other.  I pulled an old version from this web page.

    cd %programfiles%\Common Files\Microsoft Shared\ClickToRun

    officec2rclient.exe /update user updatetoversion=16.0.8730.2127

    3.  After the update completes test the printing.  

    I have not seen any internal reports or other issues with printing so its not likely reverting will address the issue but its definitely worth checking.

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