Outlook Android App E-Mail Notification Sounds

Anonymous
2019-03-22T21:37:53+00:00

Can you please fix the Outlook Android App incoming notifications sounds?  Cannot select Outlook E-Mail sound anymore in new sounds.  Outlook EMail and Outlook EMail Sent are both in the sent sounds.  The Outlook sounds got erased from new emails list in a past update and have never been replaced.

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2020-10-23T18:55:33+00:00

    In case of need, these are original sounds, taken from apk file.

    You can copy them to sdcard\notification folder

    New Mail

    Sent mail

    Calendar reminder

    Cheers,

    Francesco

    Thanks, that did the trick for me.  The New Mail ogg file is now in the My Sounds folder on my Pixel 4.

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  2. Anonymous
    2019-03-26T07:46:05+00:00

    Hi EZ-D,

    Your concern about Outlook Android App E-Mail Notification Sounds issue is now under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. We’ll let you know once we reach a resolution. Please standby.

    Regards.

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  3. Anonymous
    2019-05-23T21:20:17+00:00

    Same problem on Xiaomi Redmi Note 5 Plus.

    My solution.

    First I uninstalled Outlook app.

    I installed earlier Version 2.1.249 apk from apkmirror, then you can change notifications sounds, then do an update of  2.1.249 through Google play store without uninstalling app and sound remains what you picked. Worked for me.

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  4. Anonymous
    2019-03-29T21:59:37+00:00

    Hi EZ-D,

    We replicate the issue you are having with Outlook here on our end. We tried to select New mail sound and Send mail sound in Outlook for Android app and we did not encounter any issues. 

    To provide an accurate solution, we need to know which version of Outlook is installed on your phone. 

    For initial troubleshooting, we suggest that you uninstall and then reinstall your Outlook app. 

    To notify us and have us get back to you, simply reply to this post.

    Hi Darleen,

    I have the same problem, unable to set the 'New Email sound'.  I followed the suggestion of uninstalling and re-installing. Got version 3.0.34 (311) and now the 'New Email sound' has defaulted to 'Outlook Email' for both my Outlook account and my IMAP account, but I cannot change either to a different sound. When I try to change 'New Email sound' on either account I am taken to the Notification Management screen.

    I am running Android version 8.0.0 on Huawei P Smart phone.

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  5. Anonymous
    2019-03-23T04:48:40+00:00

    Hi EZ-D,

    We replicate the issue you are having with Outlook here on our end. We tried to select New mail sound and Send mail sound in Outlook for Android app and we did not encounter any issues. 

    To provide an accurate solution, we need to know which version of Outlook is installed on your phone. 

    For initial troubleshooting, we suggest that you uninstall and then reinstall your Outlook app. 

    To notify us and have us get back to you, simply reply to this post.

    Was this answer helpful?

    3 people found this answer helpful.
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