Contact keeps re-appearing despite deleting, multiple copies!

Anonymous
2016-11-15T11:46:11+00:00

I don't know what to do anymore, apart from migrating to google: ONE (and only one so far) of my contacts keep duplicating itself in my people list. No matter how many times I delete it, and where: I tried to delete both online on people.live.com and on the W10 people app. Multiple copies keep reappearing after a few hours.

This has now reached intolerable levels of frustration and I will move everything to google if a reasonable solution is not provided by MS quickly.

Attached a screenshot:

Thank you

maTTeo

Outlook | Web | Outlook.com | Contacts

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-11-23T01:52:54+00:00

    Thank you Brian, this helps.

    Without wanting to sound like a whiner this is somewhere Microsoft could seriously improve customer engagement, just a simple "yes, we've seen the issue and we're investigating" would go a long way.  I know it's a free service (one that I really like and appreciate) but those less enthusiastic folks might not be willing to wait and head to the dark side!

    Thanks, Hube

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  2. Brian Tillman [Outlook MVP 2007-2019] 25,920 Reputation points
    2016-11-22T15:00:54+00:00

    Microsoft is aware of this. The most recent communication I had with the Outlook.com team (November 17) is that the product group is investigating. I've asked if there's an update I can share.

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  3. Anonymous
    2016-11-22T01:28:39+00:00

    I see it also!

    Microsoft - Please tell us something, is there a fix in the works, is anyone looking at this???  I just had to delete 80 more replications, it's a pain in the butt.

    Thanks, Hube

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  4. Anonymous
    2016-11-21T13:20:18+00:00

    Hi all,

    Do you have this error message too, when displaying the social networks connexions settings? (I've had this msg since the beginning of the new Outlook.com migration)

    I ask this because imo this is related to ours problems. It shows well that things aren't "put in place" concerning the contact management...

    EDIT ##

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  5. Anonymous
    2016-11-21T06:21:01+00:00

    Hi all,

    Do you have this error message too, when displaying the social networks connexions settings? (I've had this msg since the beginning of the new Outlook.com migration)

    I ask this because imo this is related to ours problems. It shows well that things aren't "put in place" concerning the contact management...

    Was this answer helpful?

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