This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Since Microsoft "upgraded" Outlook Live a month or so ago, I've had problems editing details, such as email addresses and phone numbers, for people in my Contacts list. For instance, one contact's first name, last name, personal email, cell phone and two home phone numbers are editable: if I wanted to, I could put my cursor in the box and delete or type over them. But for some reason, the business number, which is no longer valid since the person is no longer employed, can't be deleted. The box is grayed out, and when I try to highlight the number with my mouse in order to delete it, the mouse doesn't work. This is true for other contacts in my list as well. Has anyone else had this baffling and frustrating problem?
Organizing and accessing contact information in Outlook.com
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue. I love that Microsoft folks just ask more question. On my desktop, outlook live, people can not be edited.Old emails just appear in gray (they reference recent email) and can not be changed. Can you please provide some answers ... Hello Microsoft.
Not sure if it is the same because I use Outlook 2016 desktop software but I was having the same prob where I could not edit the contact card once it was made.
Solution:
Outlook 2016: Try clicking on the "View Source" on the right side of the abbreviated contact form. This opened the full contact form like when you first added them and I could edit from there just like you could before. Why do they have to make things so complicated with their 'improvements'?!
outlook.com has recently dropped the ability to edit a distribution list on the fly for individual messages. the dist list name used to present a + sign in front of the list name. the + sign allowed you to modify the list for only that particular email.
right click viewing and editing looks like you'd change the original official list permanently; not what is needed for this temporary, one off mod that is needed so frequently.
the beta version has kept the + functionality but the mainstream version has dropped it.
this functionalty needs to be returned as it is very useful. this change to functionality occurs with all the different browsers I use.
I have the same problem. I can edit everything except phone numbers and emails - I can add but not delete. Even overwriting doesn't work - it just saves the new information along with the old, leaving the old as default - not what I need or want! The only workaround I have found is to create a new contact with the necessary information and delete the old one - but this isn't feasible when you have a large number of updates to make, and it shouldn't be necessary anyway.
Now 10 months....and still broken.