DOWNLOADED ATTACHMENTS IN OUTLOOK ANDROID APP

Anonymous
2015-04-24T06:05:59+00:00

I downloaded the latest version of Outlook app from play store on my android

I was able to download the attachments from my mail and I cold open it from the outlook app 

But i am not able to find the files that I have downloaded in my sdcard or in mu internal memory

please anyone, help me.......

Outlook | Web | Outlook.com | Settings

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-06-06T01:22:57+00:00

Hi Jerrin,

I appreciate the response. I am really sorry the above suggestion's were not helpful in solving the problem.  I suggest you to contact the manufacturer of the phone to check where the downloads are saved exactly.

Windows 10 has exciting features. We are looking forward for the launch. You can also check the below link to know the features added in Windows 10.

https://insider.windows.com/

Please post in case you have any further issues with the computer. We will be glad to help you.

Thank you. 

I am experiencing he same issue, I have discovered that the files (in my case, a PDF file) is being saved to

\data\data\com.Microsoft.Outlook[remainder truncated], but it seems that folder is hidden or something, so I can't see the folder directly on the phone until I get around to investigating via my PC. I hope this kinda helps

Was this answer helpful?

50+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2016-10-30T21:52:42+00:00

The download process of Outlook for Android is not really downloading the file completely. As you can noticed that it's under the .tmp folder which stands for Temporary folder. This is to avoid eating up storage for your phone.

I have tried to replicate your issue and I found a workaround.

  1. Download the attachment from your email and open the file.
  2. Click the hamburger logo and select Save as. Then save it on your desired location on your SD Card.

That way it's not being deleted since it's not stored on the temporary folder.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

69 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-25T20:38:14+00:00

    FIX: Okay guys here's what you're gonna have to do. Go to the app store and download ES file explorer. Open the app and tap the 3 horizontal bars in top left corner. Tap the "Device" option. Tap the magnifying glass to search. All you need to do is know one of the file names of one of your attachments. Put one of the file names in the search bar and tap the magnifying glass to search for it. Once the file comes up you have to select it, then tap on the vertical 3 dots in the top right hand corner. Scroll down the options and click "Properties". Look for "path". It will give you a link to the directory it was found in. Tap on the link and you will see all of you're downloaded attachments. If you're phone is capable you can select all files and move them to a more convenient folder. Or if you can't do that, yoy can select them and upload them to a cloud storage service. Or by knowing what the path is or what folder it is in, you can access the folder from your computer while you have your phone connected via USB, then manually move the files to a different location in you're phone. Those are the only workarounds I have found. It is ridiculous to have to go to those lengths to find them but it's not very difficult. Hope this helps!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2015-11-11T05:54:45+00:00

    I asked the same question on Help Support and received this reply:

    ***

    "The app does not have the feature to download / save the files on user device."

    ***

    Are they serious??!!

     logged into Outlook in my internet browser and downloaded my photo to my phone from there no problem.

    MY SOLUTION:

    I logged into Outlook in my Internet browser and downloaded my photo to my phone - No problem

    Honestly, what is the point of this app?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2015-10-17T14:39:13+00:00

    Open outlook on phone using a browser like chrome rather than the app. Then download from the browser version.

    Use es file explorer free app to ss the files in the download folder. The outlook app does not seem to be very clever. Better to use the browser version on your phone for this.

    Kit

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments