Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2017-04-28T17:49:59+00:00

    I had this same issue and it turned out to be caused by the touchscreen on my dell laptop. I don't use the touchscreen so I just disabled it and it solved my issue. I honestly wouldn't have bought the touchscreen myself, but it's a work computer. Hope this helps.

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  2. Anonymous
    2016-04-21T23:56:39+00:00

    I think there is more than one "jumpy selection" scenario in this thread, which is making it hard to diagnose.

    I have viewed PaulJU's video, and I CAN repro his scenario (and have opened a bug with our team).  HIs scenario is toggling Conversation view on/off with "Show in Groups" off.  The selection changes to a different message with each toggle.  With "Show in Groups" on, it apparently does not happen.

    I saw some postings saying selection was jumping after a search.  That is a different scenario.  If you select a message, then do a search, a different message will be selected in the search results, and when you cancel/exit the search, the original message is not remembered (which may appear like the selection "jumps" to a random message).

    For those of you not covered under one of these 2 scenarios, does toggling "Show in Groups" (from the "By:" menu above the message list) make a difference?

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  3. Anonymous
    2016-03-20T07:51:54+00:00

    I have the same settings.

    However, the "slider" still goes to the bottom of the page.

    Regards

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  4. Anonymous
    2016-02-22T09:17:03+00:00

    Thanks! But it seems to be something different. When I return to Outlook after working in another software for a while, it does not show the email I was reading when I had left Outlook in the background... It shows a different, older email (1 or 2 months older or even more), for which I have to manually go back to the top of the list. Outlook does not change accounts though: it always jumps to an older email in the same inbox... There was an update in the last few days, but the problem remains unsolved...

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