Outlook automatically jumps to older emails

Anonymous
2016-02-14T14:53:28+00:00

Hi,

The last version of Outlook for office 365 (for Mac) automatically jumps to older emails when I leave Outlook in the background. 

So far I could not find any pattern of how and when exactly it does so. But when returning to Outlook after having worked in other applications for some minutes, Outlook has already jumped and is showing a one or two months old email, meaning I have to manually go to the top of the list.

Any idea if it is possible to solve this issue in the current version or whether we will have to wait for an upgrade?

Thanks in advance!

Outlook | MacOS | Legacy Outlook for Mac | For business

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Anonymous
2016-06-03T22:13:59+00:00

Hi all,

Please try the "Insiders Fast" 15.23 public update to see if this is still happening.  Go to "Help"->"Check for Updates" and opt in to the "Insiders Fast" program at the bottom to get the new update.  If you are on "Insiders Slow" or have not opted into a pre-release, then you will have to wait a few more days for the update.  We did make a change that we thought might fix the jumpiness, but haven't been able verify since we can't repro internally.

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  1. Anonymous
    2016-02-15T04:50:46+00:00

    Not sure what is triggering this but looks like the order to display emails is changing to Oldest on Top. The next time you encounter this, go to View -> Arrange By and see what is it arranged by. Similarly you can go to filters and clear all filters.

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  2. Anonymous
    2017-02-13T11:46:37+00:00

    I found a really easy fix (Outlook 2016/365): went to the View tab, clicked Reset view and this problem disappeared.

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  3. Anonymous
    2016-04-19T10:45:16+00:00

    Hi, I had the same problem since I installed the new version a couple of months ago, when I started the conversation. It was not something that happened once in a while, but all the time. In a couple of my accounts (exchange accounts and gmail), it randomly jumped to any older email (usually around 3-4 months old). In my Yahoo account, it always jumped to the same 7-years-old email (or conversation).

    However, a couple of weeks ago I am sorting my accounts by "date received" and no longer by conversation, and it apparently works ok... (although I have not try to sort the list by conversation again, just in case it messes it up once again...). For the moment, even if I can no longer use "conversations", at least the pointer does not jump to older emails each time Outlook synchronises... ;-)

    Best,

    Federico

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  4. Anonymous
    2016-10-20T16:53:56+00:00

    What version of Outlook are you on?  This issue was fixed in 15.23.

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