Outlook 2016 - chinese characters appearing in messages when replying/forwarding

Anonymous

Hello,

I am investigating an issue with Outlook 2016 and seemingly random appearances of chinese characters in email messages when replying or forwarding. I have a Exchange 365 hybrid environment and O365 pro plus office installed on workstations.

I have not been able to pinpoint a common factor why or when this happens. It is possible to reproduce the issue by sending a plain text message to a O365 group and then reply/forward the same message > header information is transformed into "chinese" (I have no idea what they actually are) characters. This does not happen with all groups or senders which is why I am looking into Outlook at the moment.

I`ve tried to change Outlook settings: use UTF8 with mailto protocol, change the encoding settings to different options etc. without success.

I`d like to hear how would you start to troubleshoot this issue?

BR,

Sam

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132 answers

Anonymous

2018-11-15T17:36:51+00:00

I also had it happen just the other day when I resent an old message, my original text got replaced by this string of characters in the received email (the one in sent items looks fine). So I tried a clean profile on the same computer, send myself an excel file as an attachment from excel, get the string. Remove click-to-run office 2019 and go back to MSI office 2016 and it seems to have inherited the problem.

I have never seen this issue in my environment until I used click-to-run ms office.

I don't seem to have any choice but to wipe my system and start from scratch to try to fix it.

I just starting getting this when I upgraded to office 2019, it only happens so far when I "share" a document via attachment, then the body of the message is always:

格浴⁬浸湬㩳㵶產湲猺档浥獡洭捩潲潳瑦挭浯瘺汭•浸湬㩳㵯產湲猺档浥獡洭捩潲潳瑦挭浯漺晦捩㩥景楦散•...
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Anonymous

2018-11-08T21:27:52+00:00

Hi Rob,

Did you gather more valuable intel? And if so, would you mind sharing. Currently this is a rather big nuisance for my organization and even as i long for a solution, it does not seem like it is happening. I'm looking for a way to recreate the issue so that i can inform my users on how avoid it, "damage-control" if you will - Any thoughts?
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Anonymous

2018-11-06T13:42:44+00:00

格浴㹬格慥㹤਍ﾍﾝｬ⁡小寵ｿ秤ｮ族]∽捩ｬ梨｣⵴ｵyﾊ幅豫梨｣㵴ﾗﾁｳ⽴荻兆I※ｵｵﾄｵ抜㵴ｫC先鍔炉㸢⼼鉢陶㰾蓐ｵാ㰊㹰茸㰾ﾁﾊｬ瞭ﾓ姙・∽ｩB〰㘰｡ﾃｪeｷ㵥㌢舞Wﾉ｢∽・X≬夾畯⁲醗ｫAﾌ⁥S⁳ｸﾒ悒ﾞDｰ]ｰ働ｬ_⁯桴⁥ﾁﾊ姨ｲJ悸⁧ﾇﾃ鮖婁悒ｫB㰺ﾊﾇ忰㹴⼼㹢⼼㹰਍昼湯ｩ・㵲⌢〰〰〰葺M塙∽∲ﾓｳｼ㵥ﾂ鞳莇≡㰾㹰染戻ﾇﾃ㵦屶蓮ｬ㩯銘⹲ﾛ賦䁡ﾖｴ疏撞⹳攪≭䄾ｵ䬠ｿｮ路糎⠠流⹲靖ﾎﾛ賦䁡ﾖｴ疏撞⹳攪⥭⼼㹡⼼㹰਍桴ﾘﾒ探発ｬ惚梍ｳ䤠荻裏ｰ曽朗忰ﾎﾛ䔠髪・⁹・鮑ﾉ｢㌠㔶壯ﾞ譛｣弄本・ｫA筏⼼㹰਍⼼ﾁﾊｬാ㰊雷Y摯㹹਍⼼ｬ兆I
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Anonymous

2018-11-06T12:43:11+00:00

The Same thing happen to me all the time with All read receipts delivery on Office365 Pro-plus. I checked with support and asked me to try using OWA and i didn't receive that message. The problem only appears with Outlook however i can't depend on OWA and couldn't find a resolve to outlook.

格浴㹬格慥㹤਍ﾍﾝｬ⁡小寵ｿ秤ｮ族]∽捩ｬ梨｣⵴ｵyﾊ幅豫梨｣㵴ﾗﾁｳ⽴荻兆I※ｵｵﾄｵ抜㵴ｫC先鍔炉㸢⼼鉢陶㰾蓐ｵാ㰊㹰茸㰾ﾁﾊｬ瞭ﾓ姙・∽ｩB〰㘰｡ﾃｪeｷ㵥㌢舞Wﾉ｢∽・X≬夾畯⁲醗ｫAﾌ⁥S⁳ｸﾒ悒ﾞDｰ]ｰ働ｬ_⁯桴⁥ﾁﾊ姨ｲJ悸⁧ﾇﾃ鮖婁悒ｫB㰺ﾊﾇ忰㹴⼼㹢⼼㹰਍昼湯ｩ・㵲⌢〰〰〰葺M塙∽∲ﾓｳｼ㵥ﾂ鞳莇≡㰾㹰染戻ﾇﾃ㵦屶蓮ｬ㩯銘⹲ﾛ賦䁡ﾖｴ疏撞⹳攪≭䄾ｵ䬠ｿｮ路糎⠠流⹲靖ﾎﾛ賦䁡ﾖｴ疏撞⹳攪⥭⼼㹡⼼㹰਍桴ﾘﾒ探発ｬ惚梍ｳ䤠荻裏ｰ曽朗忰ﾎﾛ䔠髪・⁹・鮑ﾉ｢㌠㔶壯ﾞ譛｣弄本・ｫA筏⼼㹰਍⼼ﾁﾊｬാ㰊雷Y摯㹹਍⼼ｬ兆I
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Anonymous

2018-10-22T09:44:22+00:00

I've seen this too and some of the translation is worrying to say the least.

Microsoft - you need to take this seriously.
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