Outlook app on Android - "An Error Occurred" when trying to setup my account

Anonymous
2016-06-13T00:53:07+00:00

Hello all,

Would appreciate your thoughts on the following situation:

I just installed the Outlook App on my Galaxy S5 phone (Android 6).

When I start it, I get prompted for an email address so I enter my work email (Office 365) and after a few seconds it looks like something comes up and then get dumped back to the "Get Started" screen with the most helpful error message in human history:

"An Error Occurred"

Wow! Where to begin?

I cannot make it past this screen to access any settings or options of any kind.

Guess what - the OWA app for Android works fine, but it doesn't have WEAR capability unlike the Outlook app.

Any suggestions/assistance would be greatly appreciated.

Many thanks,

Pete

Outlook | Outlook for mobile | Outlook for Android | For business

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  1. Anonymous
    2019-04-06T05:32:08+00:00

    I've had the same problem for the past two days and in the end was solved by removing the Microsoft Authenticator app.

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  2. Anonymous
    2019-04-01T10:46:27+00:00

    ah - okay - I'll try re-adding it and see what happens.

    Cheers, Jon

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  3. Anonymous
    2019-03-14T12:44:27+00:00

    What fixed it for me was first adding a different email, like a regular Hotmail or something, then while I was in the app I added my work mail which allowed me to log in.

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  4. Anonymous
    2019-03-07T03:31:16+00:00

    I am having exactly the same problem.  Outlook was not syncing so I was told to uninstall and re-install.  Now, when I try to set up my account, I get the "an error occurred" and back to the Get Started scree.  Works fine on my laptop, but on my S9, no go

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