Outlook email "groups" have suddenly disappeared; contacts still there but no groups.

Anonymous
2016-02-03T20:37:40+00:00

All of my outlook email "groups" have disappeared. My "contacts" are all still there, but the "groups" I created are missing.

I see a number of others are having similar issues but no one from outlook has provided an answer, they keep asking the same questions: 1. Tell us how you check your email, 2. Have you made in recent changes.

After the recipients respond, they never hear back from the moderators again.

I use my email "groups" nearly ever day. However, when I woke up this morning, I found all my "groups" had disappeared from my account.

I use Windows 8.1; I check mail thru outlook.com via Chrome.  It is the same with Internet explorer.   It is also the same using the outlook app on my Android tablet.

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2016-03-02T22:10:58+00:00

    I upgraded today to the 10Gb storage. My storage was 97% full, although as of yet, this has not corrected the problem.

    I contacted Microsoft support and they escalated the issue of which I already received a call back from their offices in Washington State. They are calling me back again tomorrow with an update after investigating. They said that with all the changes they have been making with Outlook, this could be a result of that. I will let you know what they come up with.

    As for going back to try and salvage my groups from past emails, I cant do that because I have 40 or 50 groups, and I am making changes to those groups on a weekly basis. THEY NEED TO FIX IT !

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  2. Anonymous
    2016-03-02T21:34:26+00:00

    If the outlook.com mail in your web browser still looks the same as it has done for past year or two, you haven't yet been upgraded. As said earlier in this thread, only the upgrade is going to fix this (we hope) but you can in the meantime restore groups from lists of recipients in old emails sent via outlook.com webmail per steps outlined earlier in thread. Can't guarantee that they'll stay, but groups I restored a week ago are still there.

    I wouldn't be expecting Microsoft to fix this except via the new version as it rolls out.

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  3. Anonymous
    2016-03-02T16:05:20+00:00

    I get the Outlook.com. Whats next ?

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  4. Anonymous
    2016-03-02T03:04:48+00:00

    Well, I suspect my trying to "jump the queue" (see further back in thread) to the new outlook.com mail isn't going to achieve anything because the new version is now out of preview and being rolled out, first in North America, then everywhere else, over the next few weeks. See

    https://blogs.office.com/2016/02/17/outlook-com-out-of-preview-and-better-than-ever/

    I'd say that the method of restoring groups from a previous outgoing email is the only way forward until the rollout comes my way, not being in North America. Inconvenient, so the end result had better be as good as the "better-than-ever" thread promises.

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  5. Anonymous
    2016-03-01T19:14:28+00:00

    I did the same once, and after some days, the group dissapear again. Today i did it again

    I hope it does not dissappear again

    Somebody know how many contact i can have in a group ?

    Seems to happen with a few contacts or a lot of contacts I don't think the size of list matters. If you redo them they seem to disappear a few days later every time.

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