Calendar subscription does not refresh

Anonymous
2013-05-10T10:17:57+00:00

In outlook.com I subscribed to my TripIt calendar feed. In outlook.com I went to Import > Subscribe, and entered the ical feed URL that I got from TripIt. The URL looks like this (redacted for privacy reasons): https://www.tripit.com/feed/ical/private/<<long id here>>/tripit.ics. The initial import worked perfectly and all the events from TripIt show as expected in my outlook.com calendar.

However, outlook.com has not tried to refresh the feed for two days now, and, consequently, changes are not shown in outlook.com. Now, other software in which I imported the exact same feed, e.g. the OS X calendar app and my Google calendar, do see the updates just fine. Only outlook.com does not refresh the feed, at least not in over 48 hours now.

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2013-10-18T17:41:28+00:00

    Microsoft,

    So basically what you are saying is that From May until October (5 months) you can't (more like refuse) to address a very serious calendar sync problem which comes down to a simple refresh issue. If this issue actually given to ONE programmer to fix it would be done in a day. Its simple "Increase the refresh rate". Once hour would be fine. The truth is Microsoft doesn't want to fix it because you want everyone on Outlook. Period!

    I'm so pissed! I bought a windows 8 computer and a windows 8 phone but I in order for me to do my job (to afford this MS stuff) I need to be organised and sorry  I can't use Outlook because of my project/task management does not integrate with it. Guess I should have really did my home work.  

    This should have been fixed a long time ago. How do you expect to gain market share if the mobile phone experience is hindered by something so simple? I was Android user who decided to go with a with a Windows phone. I'm already missing several apps but to not be able sync my calendar is just is excusable for a company like Microsoft.

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  2. Anonymous
    2013-10-18T05:11:18+00:00

    Hi Andy,

    We apppreciate your feedback.

    As what my colleagues said, we would like to inform you that this is a known issue.  We are still actively resolving the matter. Rest assured that this issue will be rectified, but there is no timeframe as to when it will be resolved. Your patience and understanding is greatly appreciated.

    However, you can post directly your comments and suggestions to our product team by going to our Feedback page.

    Let us know if you have further questions.

    Thank you.

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  3. Anonymous
    2013-10-17T18:59:47+00:00

    Just to let you know I am having similar issues. I subscribe to a number of google calendars as well as a tripit calendar.  Right now the last refresh time for these "external" calendars is 1.5-2 days ago.  The refresh time for calendars "internal" to MS Live (such as "birthdays") is excellent.  

    Possibly useful info:  I subscribe to the same calendars on Outlook 2010 installed on various Windows 7 and 8 computers (Those outlook installations also connect directly to my MS exchange account) and those refresh very quickly (minutes, it would seem).  So clearly the servers of these external calendars *are* making the information available quickly.  It seems MS needs to teach MS live to do the same thing they have already taught Outlook 2010 to do correctly.

    BTW, The only reason I also subscribe to all of these on MS live (Skydrive, Outlook.com or whatever I should call it) is so I can see them on windows phone 8.  Although the phone also connects directly to my exchange server, it seems unable to show the external calendars I view within my exchange-connected Outlook 2010.   Curiously, the phone seems to know about (just) one of them (the Tripit).  But toggling the switch on WP8 Calendar settings to "on" does not cause any of my tripit events to show in the calendar.  On the other hand, because I also import my tripit into my skydrive calendar, there is a second tripit listing on my WP8 calendar settings, this one marked "Hotmail".  Toggling that switch does cause tiipit calendar items to appear on the phone.  It's just that the sync process has huge delays.

    If you can speed up the sync of external calendars on Skydrive I would be happy.  I include the other info just in case it helps you troubleshoot.

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  4. Anonymous
    2013-10-17T17:07:49+00:00

    Hi TommyM\_995,

    I have replied to your post in the private message area. Please make sure that you are signed in to this forum to view the link.

    Thanks!

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  5. Anonymous
    2013-10-17T14:53:43+00:00

    I have left a detailed private message.

    No, the forum link you gave will not show me how to leave a copy of the message on the server...the option DOES NOT EXIST.  I have read all six pages about that topic and left similar messages there already.  This thing should just be taken off the market until it is ready to sell and has basic functionality that third-party apps can seem to figure out.

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