THE SERVICE IS UNAVAILABLE

Anonymous
2013-02-25T11:17:39+00:00

Have been using new Outlook last few days no problem but this morning I am unable to access my emails, just a white screen saying 'This service is unavailable'. Nothing reported so any suggestions?

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-02-25T14:17:01+00:00

Hello everyone,

We apologize for the inconvenience this matter may have caused you.

As of yesterday we received an update that the recent server outage has been resolved. It appears that this is another temporary error that needs further investigation.

As our initial troubleshooting, we'd like you to check the status of the service at https://status.live.com. Please make sure you sign in on the website to check the status of your server.

We also recommend you to follow the steps on the discussion thread mentioned below that carries additional troubleshooting steps to help you get access to your account.

I cannot sign into my account. What can I do to solve this issue?

You can also refer to this sticky thread for updates: Latency issues and receiving error messages in Outlook.com "Sorry, there seems to be a problem with Hotmail right now", "dub002.mail.live.com is down" or “The Service is Unavailable”

If you're still unable to access your account, we would like to know your affected email account and approximate start time of the incident.

Note: Any email address that you share in your post will be visible only to representatives of Microsoft and yourself. Email addresses will be removed from everyone else's view.

Thank you.

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Anonymous
2013-02-26T03:37:07+00:00

Hi Everyone,

Welcome to Microsoft community answers forum. I understand that you’re receiving an error message when accessing your account and I'm glad to assist you on your query. If you've received error "Sorry, there seems to be a problem with Outlook right now","dub002.mail.live.com is down" or**“The Service is Unavailable" -**this issue should be fixed by now. Your server cluster has previously undergone on maintenance and we apologize for the lengthy interruption in the service.

To know about this issue, please refer to this **sticky post**.

If the issue still persists, kindly check the status of your server by referring to this **link**. Click on the service that you are having problems with.

You can also refer to this **helpful thread** for more troubleshooting steps.

If you're getting the same error message, please don't hesitate to create a new thread in Outlook.com\Hotmail forum. We will be glad to assist your concern.

Please note that I've locked this thread.

Thank you,

Ryniel

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  1. Anonymous
    2013-02-25T18:54:16+00:00

    LOL yes i have Just opened a email account with gmail after todays goings on.  they will transfer all your email from hotmail over to your gmail account too Fab.

    not really been able to access my hotmail / outlook account all day.  I have managed to send 1 email all day.

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  2. Anonymous
    2013-02-25T18:19:42+00:00

    Logged back in to see if anything has been done about this problem. I have not been able to get in to my email for 5 hrs now. Hotmail still works but the upgraded accounts to Outlook do not. This is exactly the same problem as we all experienced in summer 2012. Just posting and re-posting the same suggestion that we check our server is not good enough.  Nobody's server is down - its Outlook Which bit of IT DOESN'T WORK does Microsoft not understand?

    I guess we'll all be signing up for gmail in the morning.

    They are actually working on it. During last hour I managed to log in a few times. It was slow, but working. Now it's down again, but I have my hopes and whatnot up.

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  3. Anonymous
    2013-02-25T18:07:04+00:00

    Logged back in to see if anything has been done about this problem. I have not been able to get in to my email for 5 hrs now. Hotmail still works but the upgraded accounts to Outlook do not. This is exactly the same problem as we all experienced in summer 2012. Just posting and re-posting the same suggestion that we check our server is not good enough.  Nobody's server is down - its Outlook Which bit of IT DOESN'T WORK does Microsoft not understand?

    I guess we'll all be signing up for gmail in the morning.

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