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Outlook | Web | Outlook.com | Account management, security, and privacy
Managing personal Outlook.com account settings, security, and privacy
Hi K-Low,
Welcome to Microsoft Community.
I understand that you are having problem accessing your Inbox. Let me assist you on this matter and rest assured that I will do my best to help you sort this out.
We would like to ask a few questions so we can isolate the issue that you are encountering. Please reply with the answers to the following questions:
• Does this happen when you try accessing your account from the same computer with a different browser?
• Have you tried it on a different computer?
It is possible that you are experiencing this issue because of your browser. It would be best if you optimize your browser to make sure that it isn’t contributing to this issue. This will also serve as an initial troubleshooting step to improve browser performance. After optimizing, re-launch your browser and check if you encounter the same problem.
If your Inbox seems to be blocked, we recommend you sign in to your account via https://mail.live.com/ to re-enable it.
We would also highly appreciate if you could provide additional information and an exact error message (if any) that you are receiving so that we can facilitate our next actions.
The additional information you’ll provide will help us investigate the issue and facilitate our next actions. Please do let us know how you get on and somebody will work with you if the issue continues.
Regards.
I still can't get through my inbox.
this is really frustrating and I feel so frustrated