FACEBOOK CHAT NOT WORKING

Hi Sanket_Shah_9e2587,

I’m sorry to hear that your issue has not been resolved yet.

To make sure that you have the correct settings on your account, I would like you to check your Facebook chat if it is set to enable. To do so, please refer to the steps below:

1. Login to your Outlook.com account
2. Click your name in the upper right part of your inbox page.
3. Select Available on > and choose On.

We would need to also ask for your permission to access your account for us to see what is really causing the issue. To give us your permission to access your account, please reply to this post and include the following text in your post: "I grant you my permission to access my Microsoft account". Before you give us your consent, please visit: 

Things to do before granting access to your account to support agents

Together with the permission, please provide the alternate email address associated with your account and PUID. The Personal Unique Identifier (PUID) is a 64-bit number that Microsoft assigns to you at registration. To get it, follow the steps below:

1. Go to http://account.live.com
2. Under Account summary list, look for the **Edit personal info.**Note: Please sign-in to this website in order to see the Private Data area below where you can provide the file and information needed. After doing so, reply back to this post if you already provided the information on the private data area. This will help facilitate our actions regarding your issue.

Thanks!

Cross linking my post with other thread: 

http://answers.microsoft.com/en-us/windowslive/forum/messenger-signin/facebook-chat-signing-in-but-doesnt-really-signs/6985d016-cb33-4011-a1d3-b9a096c2688a?page=6&tm=1349933243345

Copying information from that page:

I did changed my password long time back (in May 2012) and since then my FB Chat is not working on Windows Phone 7.5 and Windows 8 Messaging App.

Please help me to resolve the same.

Things I've tried:

1. Remove FaceBook connection completely and adding it again
2. Double Checking that Friends are really "online"
3. Double Checking that "Chat with Facebook Friends" is checked in my profile for Facebook connection at https://profile.live.com/home/Services/Connect?appid=FB&biciid=managelist
4. Am using Messaging App on Windows 8 and it has got the same problem.
5. I even tried using mail.live.com and same issue is there also.

Adding more - I've Login Notifications enabled on my Facebook account. I hope that helps you to see more quickly in the issue.

Affected E-Mail ID / Live ID: ***Email address removed for privacy***

Hi Sanket,

 

For us to better help you with your concern, please provide the following information:

 

• Does the issue happen when you are using the web Messenger on Hotmail/Outlook.com?
• Can you view the contacts at http://people.live.com?
• On the time that you have removed/re-added Facebook, is there any instance that the Facebook chat worked?

 

Thanks!

1st answer - I've GMail ID and am not sure whether it helps or not, but issue is there on Windows Live Messenger and even on outlook.com website

2nd answer - Yes, I do see my all contacts of FaceBook on people.live.com

3rd answer - No. There was not even a single instance that Facebook chat worked.

Hi Sanket,

For us to better help you with your concern, please provide the following information:

• Does the issue happen when you are using the web Messenger on Hotmail/Outlook.com?
• Can you view the contacts at http://people.live.com?
• On the time that you have removed/re-added Facebook, is there any instance that the Facebook chat worked?

Thanks!

Am also facing the same problem. My Live ID is built on GMail ID. My FaceBook chat is not working on my Windows Phone 7.5 (Lumia 800) and Windows 8 since long time.

I did tried to remove FaceBook connection completely and adding it again. Have done this exercise at least 20 times in last 2 months - but everything went in vain.

One more thing to add - I've also added my outlook.com as a linked account and I thought that would have been issue. But even after unlinking outlook.com account, position is still the same.

Desperately need FB Chat to be working on Windows Phone and Windows 8.