FACEBOOK CHAT NOT WORKING

Anonymous
2012-09-02T19:14:09+00:00

hi,

i am unable to use facebook chat on live messenger neither on PC nor WP7. 

In PC, i am getting all facebook updates but facebook chat isn't working. facebook chat is always OFF even when I click on "ON" (in new version ie. outlook.com)

On WP7, non of my friends appear online.

I am facing this problem from last 2 months. I have done all things, remove and add FB account many times but nothing happened. please help

Outlook | Web | Outlook.com | Contacts

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  1. Anonymous
    2012-09-04T05:17:00+00:00

    Hello,

    We would like to clarify if you're using a web messenger or Windows Messenger client. If you're using Windows Messenger client, are you connected in Facebook? Please check your settings by following the steps below:

    1. Go to http://profile.live.com/services/connect?sourceid=fb&authz=true
    2. Click "Connect with Facebook" ****3. Follow the connect flow in the pop-up.
    3. Please sign out and sign in your account in Windows Live Photo Gallery and try to upload the photos in Facebook again.

    If you've already done with the steps that has been provided, remove your connection in Facebook and try to add your Facebook account again using the steps that had been provided.

    Let us know the results afterwards.

    Thanks!

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  2. Anonymous
    2012-09-02T19:55:06+00:00

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  3. Anonymous
    2012-10-15T14:14:02+00:00

    Hi,

    To further assist you, could you provide us your PUID and alternate email address?

    I would like you also to reset your password of your Facebook account and  reconnect it on your Windows Live acct.

    Thanks!

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  4. Anonymous
    2012-10-15T07:27:59+00:00

    Any insights? 

    I'd like to know by when I can expect FB Chat to be working on my all devices / applications - Windows Live Messenger, Windows Phone 7.5 - Lumia 800 and Windows 8 OS.

    Its really frustrating when you own a phone that has a promised feature not working.

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  5. Anonymous
    2012-10-12T04:26:33+00:00

    Hi Francis_S,

    I've followed your steps and situation is still same.

    I'd have appreciated if Microsoft would have checked these things before launching outlook and converting out accounts from live.com to outlook.com. An important feature is now broken - on all Devices of my account that includes Live Messenger, Windows Phone 7.5 on Lumia 800 and Windows 8.

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