Outlook for Mac 15.3 (Outlook 365) gets hung up on Sync Pending

Anonymous
2014-11-17T15:30:57+00:00

The only way to fix this is to reboot outlook. I end up doing this 10 time a day. Is there any fix?

Outlook | MacOS | Legacy Outlook for Mac | For business

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

112 answers

Sort by: Most helpful
  1. Anonymous
    2014-12-01T22:44:17+00:00

    Some of us are using Microsoft Outlook 2014 to connect to our corporate Exchange accounts and don't have the power to force our IT to upgrade to 2010 SP2.  

    Sounds like Microsoft might know that they have a problem with versions of Exchange prior to 2010 SP2.  If that is the case, they need to push out a fix to the Outlook 2014 client ASAP to detect this situation and remediate the problem on the client. If that means disabling push mail and going back to polling every few minutes, then so be it.  That's better than waiting forever for mail to arrive.  If the server side is out of date, that's nothing customers can control, (only our IT can control it) so MS should take steps on the client side to mitigate the damage for their customers, that's all I would argue at this point.

    For now I'm continuing to run Apple Mail and Outlook 2014 side by side... just using Apple Mail so I know when I have new email!

    BTW -- the problem originating on the server side might have merit, because I do NOT experience this problem with my own personal email hosted with Exchange 2013 at Rackspace... It's just my work account using 2010 prior to SP2 that is flaky.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2014-12-01T06:34:52+00:00

    I think Outlook for Mac is mostly (only?) available for Office 365 subscriptions at the moment. Doesn't that mean we are automatically on the latest Exchange?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2014-11-30T16:21:18+00:00

    For anyone using Exchange, please verify you’re connecting to Exchange Server 2010 SP2 or higher.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-11-26T18:08:01+00:00

    Got Outlook 2014 for Mac and Apple Mail running side by side.  For the last hour, Outlook 2014 for Mac is not receiving my email and it just lamely claims "Sync Pending for this Folder".  Apple Mail is happily receiving my new email thankfully but it's so patently obvious Outlook 2014 is fundamentally broken I'm in shock nobody from MS has addressed this yet!

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-11-26T13:21:10+00:00

    Did not work for me either. The only result is that the message "sync pending for this folder" no longer appears in the blue status bar. Emails still do not come in. This seems to be a "real" issue so I hope someone from the Outlook for Mac team is watching this thread...

    Was this answer helpful?

    0 comments No comments