I created a new Outlook.com email address instead of renaming existing. How can I free up the new account?

Anonymous
2012-08-02T19:07:20+00:00

Hi,

Before realising I could transfer/upgrade/rename my existing Live account to an outlook.com address, I created a new one in error. After realising my mistake, I deleted/closed the newly created outlook.com address then attempted to rename my current Live account to the now closed outlook.com account. Unfortunately I am not able to as I'm told I will need to wait 270 days before the account I created will be available for use.

Clearly I can prove I created the outlook.com account as I have all the security details. Is there any way of freeing up the account immediately?

Additionally, I am not the only person who has made this mistake, several of us jumped in feet-first. Below are a selection of links to people asking the same question. None of us have had a useful reply yet. Please can somebody provide us with a solution (other than mark your diary for 270 days from now)?

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-wlsettings/changing-outlookcom-address-to-an-existing/886b6276-6449-4e45-b48c-a49b8f83e080

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/link-new-outlookcom-back-to-current-hotmailcom-as/c0fa4c63-abd4-41f4-9af0-0eef6613cb79

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/need-my-deleted-outlookcom-address-removed-so-i/47938c0c-00a0-455c-9b2b-65967a5232a7

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/i-created-a-new-outlookcom-address-before-i/4ea80c6a-207e-415f-a582-27012bdd8a61

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/can-i-migrate-my-hotmail-account-to-outlookcom/2dfb4ac4-15fe-487e-84b9-34a1f212cc01

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/i-want-to-delete-the-outlookcom-address-i-just/f6eaee9f-8b3f-4f12-bcef-1ba9c9e9edee

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/2-accounts-cannot-delete-outlookcom-account-to/95814928-3c46-4997-b931-d5e7c90eeb24

http://answers.microsoft.com/en-us/windowslive/forum/liveid-profile/get-old-livecom-services-migrated-to-new/b3606625-e405-4d7f-8451-014858efdcbb

http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin/livecom-to-outlookcom-account-migration-issue/21de410a-0763-40ae-8ae6-6fa5b0fd63df

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/is-there-a-way-to-just-have-my-outlookcom-added-as/137e5ece-8690-4c2d-82ad-664011472428

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/how-do-i-cancel-an-outlookcom-account-and-register/87528db5-669f-458a-be5c-23a7b711fd53

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/opened-new-outlookcom-address-but-meant-to-switch/22834f04-7e0b-47e0-a979-833ba7ead936

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/how-change-hotmailcom-to-outlookcom/c055446e-69de-4a6e-a3d8-7024139d0274

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/outlookcom-account-deletion-problem/47cb7083-fa51-4684-a18a-a03bf2cc1c51

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/is-there-a-way-to-delete-my-outlookcom-email/79d03deb-9e0d-409a-958e-e473564e6e24

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/outlookcom-new-account-by-mistake/50c748ef-3001-420f-aef6-ea5e59ce867b

http://answers.microsoft.com/en-us/windowslive/forum/liveid-profile/i-created-a-new-outlookcom-address-instead-of/0bae11d5-94c2-4c77-9659-d2306d3d85da

http://answers.microsoft.com/en-us/windowslive/forum/liveid-profile/is-it-possible-to-delete-my-outlookcom-account/fda758b8-d6f0-42ff-aaad-ea8cb2cd625f

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-profile/merging-outlookcom-and-hotmail-accounts/dc0fc660-6485-4f78-a2c4-e3b5d9193407

http://answers.microsoft.com/en-us/windowslive/forum/hotmail-signin/mergelink-hotmailcom-account-with-the-new/91b4a27f-5517-4f76-b448-02eb16efa8fc

Cheers

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2012-08-10T17:33:21+00:00

Hi Everyone,

Merging accounts is currently not available for Microsoft accounts. This issue has been reported to our Senior Support Team and they are currently looking into this. Well be sending updates once all the details are complete.

I will be locking this thread now. For workarounds please refer to my post last August 6, 2012.

Thank you all for your patience and cooperation.

Regards,

Jen

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  1. Anonymous
    2012-08-05T22:59:49+00:00

    To list out what has happened / will happen here:

    1. you created a brand new account @outlook.com.
    2. you then renamed that @outlook.com account to something else. This would have made the @outlook.com address an alias of whatever you renamed to.

    Now that the @outlook.com address is an alias you can remove it from it's current account association and wait for 30 days for it to become available for use by other accounts never associated with the initial account. 

    Thanks for the reply Dan! To clarify, if we have ******@outlook.com and rename it to ******@outlook.com, the original name ******@outlook.com will become an alias. If we delete the alias, the ******@outlook.com name available for use in 30 days?

    While this is closer to a solution, I don't want to risk loosing the address I created because it is extremely common and will most certainly be taken by someone else before I have a chance to get it again. There has to be a way I can speak with a support representative and have them do the transfer or something.

    If not, could I at least have someone mark my new @outlook.com account as having the free 25GB sky drive storage? I would be willing to abandon my existing @live.com account and repurchase all of my Windows Phone apps if I could get the 25GB of free storage on the new one also.

    Is Microsoft having an internal discussion surrounding this? Are they going to produce a solution for us? I don't care if it is short term or long. I just want a solution.

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  2. Anonymous
    2012-08-05T08:04:46+00:00

    To list out what has happened / will happen here:

    1. you created a brand new account @outlook.com.
    2. you then renamed that @outlook.com account to something else. This would have made the @outlook.com address an alias of whatever you renamed to.

    Now that the @outlook.com address is an alias you can remove it from it's current account association and wait for 30 days for it to become available for use by other accounts never associated with the initial account. 

    Hi Dan, thanks for this reply. Changing the account to an alias will appease most of us, I think, if the account does become available after 30 days. I will certainly be trying that, and I guess I'll come back with confirmation of results in a month.

    Cheers

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  3. Anonymous
    2012-08-05T06:30:09+00:00

    To list out what has happened / will happen here:

    1. you created a brand new account @outlook.com.
    2. you then renamed that @outlook.com account to something else. This would have made the @outlook.com address an alias of whatever you renamed to.

    Now that the @outlook.com address is an alias you can remove it from it's current account association and wait for 30 days for it to become available for use by other accounts never associated with the initial account. 

    So are you saying that we can have an address available in 30 days instead of 270 if we rename the account, making our desired address an alias, and then remove the alias?

    If that is definitely true, it is good news. I was under the assumption that forcing it to become an alias in this way did not make it so the address would recycle in 30 days, and I would still have to wait 270.

    Although waiting 30 days and then trying again is not perfect, it is infinitely better than waiting 270 days.

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  4. Anonymous
    2012-08-05T04:58:34+00:00

    To list out what has happened / will happen here:

    1. you created a brand new account @outlook.com.
    2. you then renamed that @outlook.com account to something else. This would have made the @outlook.com address an alias of whatever you renamed to.

    Now that the @outlook.com address is an alias you can remove it from it's current account association and wait for 30 days for it to become available for use by other accounts never associated with the initial account.

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