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Hello -
When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".
I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.
I followed these steps to setup my account
-settings, add new mail account
-selected Hotmail
-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password
-after several seconds I recieve the error "Unable to verify account information"
Power cycling the devices doesn't help. Everything works fine from the web.
Any ideas?
--Tom
Managing personal Outlook.com account settings, security, and privacy
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!
sign in to what account on the web browser?
Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!
Hello Kay_C.
I have replied to your private message. Please help us.
Thank you for posting your concern here at the Microsoft Community forum.
First of all, we apologize for the delayed response to your query. I understand the challenge you've encountered configuring your account on a mobile device. We are glad you contacted us so that we can find solutions and fix this issue immediately.
As initial trouble shooting steps, we recommend that you reconfigure your account on your mobile device. You can visit this **link** on how to set up Outlook.com account in an email application.
If the issue persists, please provide us the exact error message you are getting and the affected email address on the private message that I sent you so we can further investigate this issue. Please login to this website to see the private message tab. Kindly post back to this public thread once you have replied to the private message to notify us of your response.
We are looking forward to your reply. Your cooperation and patience is highly appreciated.
Thanks,
Kay
Hi Guys,
You can fix this issue by getting a security key for the app you are using , go to your security section in your setting and get a password for an app and then on your phone, ipad or any device other than your laptop you have to use the password that Microsoft gave you not the one that you use to login to your account online on your laptop however your password will be same for online login it will only be different on your devices.