Unable to verify account information on iPhone for outlook.com

Anonymous
2012-08-22T14:21:24+00:00

Hello -

When I attempt to add my outlook.com email account to any iOS device I recieve the error "Unable to verify account information".

I see this problem on my iPhone 4s and iPad and all devices are running iOS5.01 with no additional updates available.

I followed these steps to setup my account

-settings, add new mail account

-selected Hotmail

-entered my outlook.com address (full SMTP address - eg ******@outlook.com) and my password

-after several seconds I recieve the error "Unable to verify account information"

Power cycling the devices doesn't help.  Everything works fine from the web.

Any ideas?

--Tom

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-07-08T04:31:18+00:00

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

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Anonymous
2014-09-26T20:13:07+00:00

LOOK! I FOUND OUT WHAT'S HAPPENING! THERE'S A **** ERROR BY MICROSOFT RELATED WITH YOUR MOBILE NUMBER! SO, SIGN IN YOUR ACCOUNT THROUGH WEB BROWSER AND GO TO SETTINGS! THEN DISABLE ANY MOBILE NUMBER YOU HAVE LISTED THERE! DISABLE 2 STEPS OF SECURITY AS WELL AND IT'S DONE! NOW EVERYTHING IS GONNA WORK FINE!!

sign in to what account on the web browser?

 

Just upgraded to iOS8.0.1 and had exactly the problem described. I went into Outlook through a browser, disabled my phone and turned off 2 step security and boom... It worked just like you said. MICROSOFT - you need to fix the bug!!!

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  1. Anonymous
    2014-04-21T05:30:32+00:00

    Hi LauraS253's ,

    You should not use your password on your iphone you should get a security key and use instead of the normal password. login to your hotmail account on your laptop --> click on the top right corner where it said your name --> select Account settings --> click on security info from the menu on the left --> and then click create a new app password --> after setting the new app password you should use the supplied code(password) instead of your normal password that you use to login, this will not delete your normal password its just to be used on your iphone.

    Hope this help

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  2. Anonymous
    2014-04-21T05:12:59+00:00

    I'm having the same issue, and nothing I've tried seems to fix it. I can't seem to get the account setup to work for Outlook.com on my Iphone 5C. To answer your questions:

    • I am not trying to configure a Microsoft Exchange account, just a regular Microsoft Account.
    • I am able to access Outlook.com via a web browser just fine on my phone.
    • I've only got one mobile device, so no, I haven't tried it on another device.
    • I haven't made any changes to my account.
    • I don't know whether I have enabled two-step verification. I don't see a link associated with the article you listed.

    Thanks for any help. This has been extremely frustrating.

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  3. Anonymous
    2013-12-11T23:49:00+00:00

    Yes It worked, disable the two step security. Just keep an alternate email if you need to.

    Thanks for your help

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