Why is Conversation View greyed out in Outlook.com Android App?

Anonymous
2013-10-16T17:42:17+00:00

I installed the Outlook.com app (version 7.8.2.12, build date 10 Oct 2013) on my Galaxy S3 and it is working well with the exception of conversation view.  When I go to Settings -> General Settings the option for Conversation View is unchecked and grayed out.  Does anybody have any insight as to why this may be and/or how to solve it?

Thanks.

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2015-05-01T20:01:57+00:00

    Dear Jeffrey,

    I don't understand the reason why so many questions. You guys must be aware of the problem.

    The fact is simple: Conversation settings are disabled. The app comes with Conversations ON and there is no way we can turn it off.

    I'm not sure what developers think but to most people I spoke to we all agree that Conversation Views is one of the silliest thing ever infringed on users. At least give us a choice of having this option turned off.

    I've tried Outlook app on my Galaxy S3 and there was no way to switch the Conversations OFF. Now, I just tried it on my brand new Galaxy S6 and nothing has changed.

    I do like the new looks and some of the features of this app however this Conversation thing forced on us is so annoying that's becoming a deal breaker.

    Best,

    Carlos

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  2. Anonymous
    2015-03-17T20:36:43+00:00

    Kewel oltl...

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  3. Anonymous
    2015-03-17T20:34:54+00:00

    Kewel beens

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  4. Anonymous
    2015-03-17T13:56:49+00:00

    Same here. Happens with my Galaxy Note 2 and OnePlus One. In my case, the key app is Last Pass. If disabled, in can turn on conversaion view.

    If Microsoft are serious about becoming a services company they need to fix this. I have had to move my main mail to google as it has been over a year and no fix yet.

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  5. Anonymous
    2015-03-16T21:43:38+00:00

    I have a Galaxy S5 & KeeperPass also disables Conversation View.  Thank you for giving me a solution for getting Conversation View back, but pretty disappointed that something has to go for it to be there, seems strange. & wow long time issue has been present!

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