Recurring email "Reconnect to Google"

Anonymous
2014-06-26T12:30:29+00:00

I am receiving continuos emails from microsoft saying that lost connection to google account, everytime I reconnect after about 10 min microsoft lost connection again and I receive another email.

Is the problem some config in google account or changes in google services?

Is the problem some config in  microsoft account security? 

Note: When reconnecting, the permission asked by google is only offline access.

***Post moved by the moderator to the appropriate forum topic.***

Outlook | Web | Outlook.com | Settings

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  1. Anonymous
    2014-08-21T12:36:32+00:00

    As I am writing this, I just got another email - "Reconnect to Google".

    Anyway...

    1. I had my gmail account before I had a live.com account and only used it on my PC.
    2. I never setup the 2-step verification. It says "Disabled" to be sure.
    3. I removed it by visiting https://profile.live.com/home/services and clicking on "Manage your accounts"; "Edit"; "Remove this connection completely"
    4. I re-added Google again and instantly got an email "You've connected Google to your Microsoft account"
    5. A millisecond later, I got another email following called "Reconnect to Google".

    ... and that is every fine detail that happened.

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  2. Anonymous
    2014-08-21T02:44:04+00:00

    Hi BrianHaines,

    Welcome to Microsoft Community. Let us help you on your concern.

    I'm sorry to hear you're also experiencing this issue. Please provide answers to the following to help us investigate your case:

    • Where did you reconfigure your Gmail account from your Outlook.com account? Did you do it on the web or were you using a mobile device?
    • Did you make sure that two-step verification is disabled on your Gmail account?
    • What are the exact steps on how you removed and re-added your Gmail account to your Outlook.com account?

    We're looking forward to your reply.

    Thanks,

    Rhyan

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  3. Anonymous
    2014-08-21T02:40:17+00:00

    Hi Kamil,

    Thank you for the information. Please be advised that we could not proceed to the next step if we haven't exhausted all possible troubleshooting including removing Gmail from your account and reconnecting it (through the web, not using mobile). We understand that you're uncomfortable doing that troubleshooting but we need as much information as we could gather including results from initial, troubleshooting steps to narrow down the cause of the problem.

    Please try the suggested step and inform us of what you'll find.

    Thanks,

    Rhyan

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  4. Anonymous
    2014-08-20T13:15:53+00:00

    After dealing with this for months, the best I have gotten is to go for a week without getting this email. I have decided it is best just to remove my google account from microsoft all together. Just like two children, it is probably for the best if they don't play together.

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  5. Anonymous
    2014-08-20T05:54:41+00:00

    I get about 3 emails about reconnecting a week. It is constantly giving me grief and I have removed completely the connection and reinitiated it. Immediately I get an email that it connected and then a reconnect.

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