New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-04-27T11:41:34+00:00

    Hi,

    When setting up my new computer I accidently listed my email address for my microsoft account as '@gmail.com.au'  so obviously I could not verify the account  SO I created a new account '@gmail.com' which I did verify.  I then thought that if I deleted the first account, it would erase it from my computer, but it is still asking for that account.  How do I sort this mess out, so that my computer is associated with the second account?

    Thanks!

    Michelle

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  2. Anonymous
    2013-04-27T02:28:37+00:00

    I have try to submit online form few times to retrieve my account. I need the account back badly but i can't remember my secret answer and also my alternate email's password. I haven't change it for years but i have decided to change it weeks ago. Now i couldnt remember any thing. How am i going to take back my account. It's important. Anything to verify other than just to submit a form which the system check it. Now that the system couldn't read or know what i wanted to provide other than the question inside the form that i couldn't answer. Please reply me as soon as possible. Willing to provide any information that i could get. Thanks.

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  3. Anonymous
    2013-04-27T02:08:29+00:00

    I am having the biggest issue there is when it comes to accounts and logging in with hotmail..

    I have several hotmail accounts that I use to maintain different levels of use, personal, pleasure, and otherwise work..

    When I tried to log into my accounts, namely one, I know I'm not mistaken when I imput the required information as the login requires but as I do, I get this message: The Microsoft account is incorrect. Please try again.

    Now, please explain to me how if this upgrade to Outlook has taken place and even those with hotmail accounts have been moved to Outlook, why is it that my hotmail accounts, all of them, have this same message? o.O

    I had to make a brand new account, just to post this and hopefully get some resolution. Perhaps it's been a while since I have logged into those accounts, or the suspicious name of those accounts, but it isn't important, what IS important is that the information stored on those email accounts is very important to me and I find that this action Microsoft has take is absurd.

    Please tell me there is a was that this can be fixed. I really don't like it when someone tells you "Hey, we just cleaned up our customer service by ridding ourselves of all these emails and then telling us we have to make new ones.." This is not how things should be, even if it's a free service and proper mesures were taken. The fact remains that I have lost valuable information, and it's all due to Microsoft. Those emails, they were there for the longest time, I would periodically check in on them to see if anything new developed. Now to find that they are all gone or "inaccessable" it infuriates me to no end that there is nothing I can do but submit some customer support ticket and hope for the best.

    I want results! Not some excuses or a run around. If it means having to give the email adresses to an individual working for Microsoft then so be it, at least it's getting somewhere and not nowhere whereas I am at right now.

    Thank you for your time.

         - Reguards

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  4. Anonymous
    2013-04-27T01:51:32+00:00

    Good Idea. Greg

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