New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

Was this answer helpful?

2 people found this answer helpful.
0 comments No comments

154 additional answers

Sort by: Most helpful
  1. Anonymous
    2013-07-04T17:05:12+00:00

    Please help me unblock my email ID "*** Email address is removed for privacy ***". i tried so many times following the recovery steps filling out the form and called the customer service for help, but all are not working. i had this email for at least 7-8 yrs, having a lot information there. please, i really need to get it back, is there any way you can just help me unblock it, not all the other links to me but just kept doing the same over and over again but won't work...plz.....thanks.

    You can beg and plead all you want. They have been working on mine for 6 weeks and my e-mail was the first one I ever had! So that puts it at about 10 years. It just locked up one day and my password doesn't work. I tried to reset the password as well as verify and I get the links, but the links are dead as they say "temporarily our of service". So open a complaint and wait and check back. From what I can see, some have gotten it back after 4-6 months! So if your in a pinch, better start calling people. Trust me I lost out on work and I can't even contact my own father because I have no email or phone for him. How is that for messed up! Trying to relay messages back to friends who live somewhat nearby to see if they can get in touch with him, but I don't have a list of everyone email. Hope you have better success than everyone else who has posted on here!

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2013-07-04T16:50:35+00:00

    Please help me unblock my email ID "******@msn.com". i tried so many times following the recovery steps filling out the form and called the customer service for help, but all are not working. i had this email for at least 7-8 yrs, having a lot information there. please, i really need to get it back, is there any way you can just help me unblock it, not all the other links to me but just kept doing the same over and over again but won't work...plz.....thanks.

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2013-07-02T18:59:08+00:00

    Hello Tommy,

    Two major problems for 3 link accounts.

    My 3 Hotmail accounts are linked together. And now all are blocked since last week. I contacted 8 different people thru phone and emails nothing able to helped nor worked! The links that they gave, did not even worked. AND, TOO MANY TO READ AND TOO LONG. When I tried to recover one email account and asked me to put the code and  was sent to another email and since all 3 emails are linked together, I couldn't get the code. The 10 -14 codes that are generated were useless.  Secondly, when I had the page to put my personal information, the billing part is nonsense to me. Why? Because is asking my credit card no and live card no something like that. I DONT HAVE ANY OF THOSE EITHER. And I don't want to, I don't need to and in short, it does not work for everyone. So, I'm STUCK!  

    My personal address, and my birthday are not enough to RECOVER MY EMAIL account???? Come on..Just make it simple. 6 Personal questions SHOUDL BE ENOUGH TO RECOVER OUR ACCOUNTS.

    I had so many email address and emails to check and reply, I had already cancelled our business meeting due to I COULD NOT get the RSVP from my emails. Please HELP...VERY FRUSTRATED!!!!

    Just in case...My windows TICKET ID is 1209638504 OR

    Sent : Tuesday, July 02, 2013 6:49:26 AM UTC

    To : "Microsoft Customer Support"

    Subject : RE: SRX1209767542ID - Windows Live Hotmail

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2013-07-02T16:25:58+00:00

    David. Can you confirm that you've previously posted in Communities? If so, please sign in at http://spr.ly/6033Z1w5 using the alternate Microsoft Account that you posted with and click on your name at the top in order to locate your post. If not, you'll want to post your own thread for Moderator assistance. The direct link to do that is at http://spr.ly/6034Z1wg. If you need an alternate Microsoft Account in order to post, you can quickly create one at http://spr.ly/6035Z1w9. Let us know if you have questions or need clarification on anything. ^DW  

    Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

    Was this answer helpful?

    0 comments No comments