New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-06-25T12:34:23+00:00

    In my opinion, just buy a Mac. My next laptop will definitely be a Mac. Never again am I subjecting myself to the frustration I have just been through for over a month with Microsoft and their so-called "Support". It has been a nightmare and an expensive lesson. I have learnt...

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  2. Anonymous
    2013-06-25T10:20:24+00:00

    I finally regained access to my account - so be persistent.  It took nearly two months.  I tried the verification process numerous times and then submitted a case form.  At one point they asked for at least 3 issue numbers from various failed verification notices.  So keep all those emails.  I think this then prompeted my case to be bumped up to the Escalation Team (?).  I then provided my life story and I finally got a password reset notice.

    I've now stripped my account and will close it when I'm able to let go.  Long live GMAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  3. Anonymous
    2013-06-19T19:46:42+00:00

    I CANNOT access to my account. I traveled to Argentina from Spain and since then it has been almost impossible to access my account. The 1st time I tried, I was asked to verify my account and asked a bunch of questions to prove that I'm the owner of that account, then I was sent a reset link to my husband email. I access it and change the password. since then I have the same problem, I get the message that says I have tried to many times and to enter password and the verification letters code and still the same thing. Even my husband is having the same problem too, he cannot access his account either. This is very frustrating, I have even reset my password again and get the same message when trying to sing in. I need a solution and there is no way to get in touch with technical support expect through this forum. I will appreciate any help in this matter. I have tried 2 different computer a mac and windows vista and my iPad where I have access my account most of the time, I keep getting the message that wrong password on this device.

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  4. Anonymous
    2013-06-15T13:09:57+00:00

    Hey Omar, 

    Can you give more info? When you say you can't access your account even after resetting your password - what do you mean? Do you get an incorrect password error?

    The links provided for resetting do not work. I have reset, I have verfied and even ha dit escalated where Microsoft sent me a link yesterday... the LINKS DO NOT WORK.

    Resetting is easy.......... getting a link easy........ LINKS ARE DEAD!'

    I have optimized, cleared cahce, forwarded to a freidn in anotehr state, my dad in another country, used IE10, IE8, Firefox, Chrome, Opera, 5 different pc,s a tablet, my phone. Safe to say it is the system!

    I have escalated it to teh point where I am getting emails directly from Microsoft, but they are just sending me links..... LINKS DO NOT WORK!

    This is all you will get.

    There's a temporary problem

    There's a temporary problem with the service. Please try again. If you continue to get this message, try again later.

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