New Microsoft Account Support Available

Anonymous
2013-04-19T22:12:55+00:00

If you are unable to sign in to your account, or have an account-specific inquiry that may require providing personal data to investigate, we now offer a new online form to **contact support**. This helps protect the privacy of your account and allows us to work with you in a secured environment.

Even if you’re not sure where your question belongs, we recommend **creating a support case** and we’ll make sure you find the help that you’re looking for.

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-04-19T22:16:25+00:00

To create a support case using our secure online form, click the Contact Support link below.

Contact Support

Select the error you need help with and fill out the requested details on the following page. Please note you’ll need to be signed in with a Microsoft account to access the form. If you are unable to access your primary account, you can use an alternate account (if you have one) or create a new one at https://signup.live.com.

You may also want to check out the self-help articles below which may be able to help resolve your issue. 

If you’re encountering any other issue not listed above, let us know in the forums.

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  1. Anonymous
    2013-05-29T20:55:37+00:00

    Hello.

    I have tried to sign into my hotmail account signed up to for free several years ago, but each time I sign in it says "It looks like someone else might be using your account".

    I have gone through the procedures of filling in the validation form several times and have had no luck.

    The form asks me questions like 'what is your xbox live number' and 'who were the last people you sent emails to recently'.

    I don't have an Xbox live number and I use the account to make bookings on, and thus do not send many emails on it.

    I have a lot of important stuff on there including flight information (flying in three weeks) and train information, so need to go on urgently as soon as possible.

    Is there anyone who is able to help me with this? I don't mind confirming what emails are in my inbox, but am unable to confirm an Xbox live number, as I don't have one or the answer to the security question, as I signed up for this account for free years ago.

    Thanks,

    Jack Dutton

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  2. Anonymous
    2013-05-29T01:37:19+00:00

    I WOULD LIKE TO CONTACT SUPPORT AND SET UP A CASE #, BUT THE LINK DOES NOT WORK...  WHAT'S WRONG.

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  3. Anonymous
    2013-05-29T01:35:26+00:00

    here is the ANSWER I GET WHEN I CLICK  "CONTACT SUPPORT"   Server Error in '/' Application.

    The resource cannot be found. **Description:**HTTP 404. The resource you are looking for (or one of its dependencies) could have been removed, had its name changed, or is temporarily unavailable.  Please review the following URL and make sure that it is spelled correctly.

    Requested URL: /default.aspx

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  4. Anonymous
    2013-05-27T18:32:55+00:00

    Hi I have an account that shows it does not exist when I try to sign in but says that account name already exists when I attempt to create it as a new account. I need to see the status of this account and recover it if possible.

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