I can no longer log into my old hotmail.com account, message saying it doesn't exist. Can someone please help?

Anonymous
2013-07-26T21:31:49+00:00

Hi,

I have created this new outlook account just to log this issue.

I've had a hotmail.com email account for years but not accessed it for a while and I really need to access it for some urgent emails but am unable to log in. I keep getting the message: The Microsoft account is incorrect. Please try again.

I know and am 100% sure that the emails address I am entering is correct but it still says it doesn't exist. This is the first time i'm trying to access it since the outlook.com changes so it may be something to do with that. It won't even let me create a new account with the same email address which implies it still exists.

I have seen on the forum other people have the same problem and it was not mis-typing the email addresses or issues like that. So if someone could please have a look as I need to access my hotmail account asap that would be much appreciated.

I am happy to provide my email address and relevant details.

Thanks.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-07-28T01:58:53+00:00

Hi,

I'm here to assist you. I have tried to go to the sign up pageto create a new account and I was able to get the options to use @hotmail.com, @outlook.com and @live.com by clicking the dropdown arrow. You need to register the same account (@hotmail.com) if you wish to receive the emails that will be send to this account. I'd like to inform you that emails sent to @hotmail.com will not be received to account @outlook.com because it is 2 different accounts.

Please be reminded that you if you still cannot register the same account, it is possible that the account is still in the process of deletion from the database.

Should you have more questions, get back to us.

Thank you.

Was this answer helpful?

200+ people found this answer helpful.
0 comments

103 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-09-22T21:11:58+00:00

    Hi,  I am suffering from the same issue  I haven't accessed a particular hotmail email account for years however another internet login is associated to this email address that I am trying to regain access to.

    I am not bothered about the old emails but need to get the latest reset links I have been sent. I initially thought the account was deaxtivated for lavk of use but I have tried to set it up again and the response is it's in use. It's a fairly unique address so I doubt someone took the name on after.  Can you see if my email is still active?

    I am happy to provide the information.

    Thanks

    Mike

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-08-23T22:18:44+00:00

    Hi I'm trying to find an old email at hotmail.com I need to access it as there important emails I need about someone I love who has cancer please help me . I tryed Hotmail.com but keeps going to other pages. I am begging you please help me. My old email is cmore38@hotmail. Com 

    Email I using now is ******@yahoo.co.uk

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-08-16T16:17:20+00:00

    No, the ******@hotmail.com does exist but I do not have the password and I am unable to get Microsoft assistance in resetting the password because they do not believe I am the owner of the account.  The owner is my mother-in-law and she does not remember the password, so I am trying to reset the password for her and Microsoft does not recognize me as the owner of the account and will not assist me.  Can you reset the password for me and send it to ******@hotmail.com?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2017-08-16T16:13:27+00:00

    No, the ******@hotmail.com does exist but I do not have the password and I am unable to get Microsoft assistance in resetting the password because they do not believe I am the owner of the account.  The owner is my mother-in-law and she does not remember the password, so I am trying to reset the password for her and Microsoft does not recognize me as the owner of the account and will not assist me.  Can you reset the password for me and send it to ******@hotmail.com?

    Was this answer helpful?

    0 comments