Login to Outlook fails ... MSPPError=-2147205086

Anonymous
2013-01-06T23:45:56+00:00

I'm trying to signin to Outlook.com with my account and it's failing with a blank page but MSPPError=-2147205086 is at the end of the url.

I am not logged in to office365 or outlook on any other machine.

I can still access my account using Outlook 2013.

Any ideas please?

Outlook | Web | Outlook.com | Account management, security, and privacy

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Anonymous
2013-05-31T20:05:11+00:00

Hi everyone,

Our Support Specialist has informed everyone that this issue and it's collated data have been forwarded to our Engineers for investigation and resolution.

Please refer to Carlo_R.'s post at the outset of this thread for more information.

Thank you.

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Anonymous
2013-05-29T17:11:21+00:00

Hi Everyone,

This is Carlo of the Outlook.com Support Escalations Team.  I am a Senior Support Analyst for Microsoft and I am part of the Team investigating this issue/behavior.

I would like to set everyone's expectations that this issue is still being investigated by our Microsoft Engineers.  We have forwarded the screenshots and fiddler trace logs that have been provided by the earlier customers.  Please be assured that all of the information that you have submitted to us have been collated properly and such information will be used in order to determine the root cause of this issue.

I would advise everyone to check this thread from time to time for updates on this issue.  In the meantime, I would like everyone to try this possible workaround only if this is applicable to you and your account:

1.) Determine if the Office 365 subscription that you are using is the Preview version or not.

2.) Take note of the first time that this issue happened and if it coincides that you used the Office 365 preview.

3.) If you are using the preview version and if the time that this issue first happened coincides with each other, then kindly unsubscribe from the preview version.

4.) Try again and see if the issue persists.

In the meantime, we will be investigating this issue further on our end also so that we can compare the results of our investigation with our Microsoft Engineers.

I would also like to thank MJJennings for sharing this information with us.  We greatly appreciate it.

We would like to thank everyone for your patience and understanding regarding this issue.

Thank you.

Regards,

Carlo

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  1. Anonymous
    2013-03-16T19:45:16+00:00

    Hi everyone,

    Thank you for bringing up this issue to our attention. I understand that you are having problems accessing your account.  ****I would like to ask a few questions to isolate the issue. Please reply to the following questions:

    • Does this issue persist on a different computer?  Yes
    • Does this issue persist on a different browser? Yes  tried IE 10, Chrome and Foxfire
    • Does this issue persist when using a different account? No. can log in with a live.com id from my husband's account ... mine is not a live.com id
    • March 19 20123 - now my husband's account has the same problem !!!
    • Have you tried accessing your account through http://mail.live.com? yes, no luck

    cannot even get there anymore even after cleaning browsers histories and cache ...

    redirects to

    https://pod51030.outlook.com/owa/?hm=1&f=255&MSPPError=-2147205086

    Can you log into Skype using your live id ... Yes

    Cleaned all the browsers - still no luck

    Perhaps the problem is with live ids that are not live.com or hotmail.com email addresses.

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  2. Anonymous
    2013-03-16T17:31:33+00:00

    Hi everyone,

    Thank you for bringing up this issue to our attention. I understand that you are having problems accessing your account.  ****I would like to ask a few questions to isolate the issue. Please reply to the following questions:

    • Does this issue persist on a different computer?
    • Does this issue persist on a different browser?
    • Does this issue persist when using a different account?
    • Have you tried accessing your account through http://mail.live.com?

    I recommend that you optimize your browser, clear browser's cache and temporary internet files to make sure that your browser’s setting don’t contribute to your issue. If you’re using Internet Explorer browser, please check this article for instructions:

    **How to Optimize Internet Explorer Browser** ****

    If you’re using Mozilla Firefox, go here.

    If you’re using Google Chrome, go here.

    If you’re using Safari, go here.

    I hope the above information helps. Reply with necessary information and the result to further assist you.

    Thanks!

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  3. Anonymous
    2013-03-16T01:35:08+00:00

    I am having the same problem. I can login to Live, everything works (People, Sky Drive, Calendar) but the Mail option, which redirects to outlook.com and goes to a blank screen with this link: https://pod51030.outlook.com/owa/?hm=1&owa=1&f=255&MSPPError=-2147205086 

    What to do?

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