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Hello forum,

I have a problem due to the security account policy.I am trying to access my father's account but whenever i enter the password of theemail,the message appears that this account may have been used somewhere and unable to access the account.So,i tried to confirm the account using security check options and enter the last 4 digits of the mobile number.I entered the last 4 digits of the mobile number but the message keep coming" There's a temporary problem with the service. Please try again. If you continue to get this message, try again later".So i am not able to access the code that microsoft will send to my mobile number.The other alternate mail address provided is also deactivated and used no more. And i have  also tried accessing my account using the security questions but the security answers provided doesn't satisfy the microsoft.This security procedure is creating rather more problems than solving security issues,

Please provide me with the assistance so that i can reach my father's account

Ben, 

sry i I haven't been able to figure any extra info. I've tried making a new account and locking myself out to try and figure out new steps. So far it's just been down to changing my password to the new format and I get into my account. I didn't do the 2 step verification because it just doesn't work for some reason. Another step I made was change my main email on that account to a newer one I had. If you can't get into your account after changing your password to the new format then I'm not sure what that issue is. Once again sorry and I hope you find a way to fix your account.

gabriel

Seriously guys you can answer but cant never ever fix your problems i cannot login still the same problem what can I do I am losing nerves I need that email for my work for tomorrow!!!!

Help me!

Hey man, thx for the reply, I have changed the password multiple times from my recovery mail which is a gmail by going to the login page. And after signing in the account with the new password, it still goes to ask that i authenticate myself. I cant get past the authentication page, it shows up a red message that states " there is a temporary problem with the service. please try again. if you continue to get this message, try again later" which i have tried god know how many times. I then went to the "i cant verify my account" option and then filled out the form from the info i have in my desktop outlook mail and keeps receiving automated mails that say that the information i have given is insufficient. Latest attempts now tell me to go make a new account which i have as you can see and have asked MS support for help but no F***king help is given. I dont mind restarting on a new account but i had attached a game tag to the account and started a download with a one time redeem code. Now the Xbox 360 fails to sign into the account saying it because of authentication failure, And i cant access my mail to get the game tag attached to my new account.

I have been blocked out of my account since last month and i have an Xbox 360 redeem code linked to this account which i cannot use in a new account. What bulshit is this , why does outlook have to ask us to authenticate yourself. I mean isn't changing the password enough. i have changed the password multiple times and still the account goes to ask me to authenticate myself which it has failed multiple times...... i have asked MS support for help with useless automated replies which now tells me go and make anew account, its not about making a new **** account, its about getting this account back....they should stop those stupid automated replies to our request for authentication and they should put in all the account recovery mails as an option for sending the code to on the authentication page. The authentication page is set to an account i dont remember and i cant authenticate my account and the information forms are returning useless automated failure replies each time. Help my xbox gametAG ACCOUNT HAS A ONE TIME REDEEM CODE ATTACHED TO THIS ACCOUNT. I NEED TO ACCESS THIS ACCOUNT SOMEHOW.........PLEASE HELP ME OUT.