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Hi Carl_311,

Thank you for posting back and we apologize if the issue has not been resolved. In this case, I suggest that you try the following:

A. Login to the secure login page from here.

B. Please check out the status of your account to see whether it is experiencing problems. To do this, please visit Status Checker to verify if there are any server outage.

C. You may opt to provide us your affected email account via the private message that I have  created. Note: Please be sure that you are signed in to this forum in order to access the private message.

We will be awaiting for your response, so we can continue to address your concern.

Thank you.

Yes, the issue seems to be related to the fact that my password did not meet their new password standard.   When I changed my password to one that meet their new standard, it wasn't a problem.

The new password requirement now requires the following:

• Passwords must have at least 8 characters
• Passwords must contain at least two of the following: uppercase letters, lowercase letters, numbers, and symbols
• Password can’t contain the part of your email address that comes before the @ sign (existing requirement)

Same problem here, specifically when clicking the Verify button on an Account Alias.

Already tried the browser cache, changed password and whatever else is mentioned here and anywhere else...

Contacted Microsoft support, and the escalation agent couldn't find anything so escalated...

That's a month ago now, still no reply, answer or solution to this temporary problem...

I'm pretty pissed off about it but no one can see that on the private forum.

As I don't expect any solution all that's left to do is make it more public

Dave

hey Carl_311 and all who have had this mind boggling problem, ive had this problem and I couldn't figure it out. What my solution was just to simply change my password at the log in screen. Once I did that it let me log in without any annoying security questions. I really hope this works for all of you because I know how much of a headache it was.

good luck all

Hi Fpagan33,

Let me find a solution for you on your issue with regard on getting that error message when accessing an account in Outlook.com.

Allow me to ask some questions for us to come up with a right solution. What exactly they are trying to access when getting an error message? Are they trying to open an individual email, access a calendar? Have you made any changes on the account?

As an initial troubleshooting step, I advise you to check the status of the account by going to this link.

Make sure also that you are using a browser supported by Outlook.com. You can refer to this link for your reference.

Which browsers are supported by SkyDrive, People and Outlook.com?

We will be waiting for your reply.

Thank you.