Outlook.com Calendar birthdays sync issue

Anonymous
2014-05-08T18:55:35+00:00

Cannot sync birthdays from people to calendar... Help!!        

I have manually added birthdays to certain people in my Microsoft account ('@outlook.com')...

 these birthdays are supposed to automatically sync to my Calendar once added to a contact...

t's been 48 hrs and the birthdays are not updating to the calendar...

I have also tried to delete the birthday calendar and add it back...

I have tried to re-edit the relevant contact to see if it will update to calendar, but that also doesn't work...

I have Nokia Windows Phone 8 and I am using the Microsoft account with the phone...

The contacts are syncing fine with the phone, but the birthday calendar can't update until this problem is resolved...

I desperately want to get all my contacts, birthdays, calendar entries synced

I have also tried to add a birthday in calendar for a contact name I already have in people this then  creates a duplicate contact I then go to manage, clean up contacts this is then fine until about 24 hours later you then have duplicate birthdays

Please help!!!

Original title: outlook.com birthdays

Outlook | Web | Outlook.com | Calendar

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-08-06T12:52:43+00:00

    @Karla

    Like Dansercoer said, the problem is when both Facebook and Outlook contain birthdays.

    If no Outlook record exists, the Facebook birthday (if existent) is shown. 

    If no Facebook birthday exists, the Outlook birthday (if existent) is shown. 

    This error only applies to "linked" profiles.

    As soon as the profiles are "unlinked" and the calendar is resynced, the birthdays reappear.

    As Dansercoer stated, deleting the outlook birthdates is not an option because the Facebook profile can be altered by the owner without our knowledge.

    Also unlinking the profiles results in our contact list being cluttered with several same name entries.

    Also, not an option. 

    @Karla, I did some more testing. It appears that when a Skype profile is linked then the birthday is lost.  If I unlink the Skype, but leave Outlook and Facebook linked, the birthday reappears after refreshing the calendar.

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  2. Anonymous
    2014-08-06T12:25:27+00:00

    Hello,

    @m@rk:

    Kindly read the reply I've sent in the private message area. To view it, just click on the "You have a private reply to this message" link above your post and make sure that you are signed in to the forum to view the link.

    @RalphLea_771 and Dansercoer:

    Thank you for bringing this matter into our attention. Before we continue, we would like you to post back with additional details about the issue you're experiencing with the birthday calendar and with the troubleshooting steps that you have performed before you contacted us. This would help us determine the steps that we should take to proceed with the investigation and to help you resolve this problem.

    We highly appreciate your cooperation regarding this matter.

    Thank you.

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  3. Anonymous
    2014-08-06T12:25:09+00:00

    The people who disappeared from my birthday calendar have their birthdays in two linked profiles (e.g. Outlook and Facebook), which looks like a bug. I could unlink all profiles or re-enter all birthdays as yearly appointments, but I’d rather not.

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  4. Anonymous
    2014-08-05T15:00:48+00:00

    I too am having this problem.

    I've narrowed down the problem a bit more.  It seams the problem occurs when several

    contact sources (i.e. Outlook, Skype and Facebook) are linked together.  This sometime causes the

    birthday for this contact to be excluded on the calendar.  If I unlink the contact (in People) and then resync the Birthday Calendar, the birthday reappears.

    In this case.  The birthday was available in both the Outlook and Facebook record but naturally not in the Skype record.

    Please solve this issue.

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  5. Anonymous
    2014-08-03T00:33:11+00:00

    Hi m@rk,

    I have provided a response to your post in the Private Message tab. Please sign into this website to be able to read it.

    Thank you.

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