Authentication Failed Error on mobile phone

Anonymous
2012-06-21T21:22:02+00:00

When trying to access my email on my android phone, it says authentication failed.  I logged into my account on the computer, and it works.  I deleted my account on my phone and tried to set it up again.  I still get the authentication error.  Any ideas??  I have been getting my emails on my phone for over 3 years with no problem (same account.

Outlook | Web | Outlook.com | Account management, security, and privacy

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-04-22T23:45:48+00:00

I have Android 4.03 and this wouldn't work.  It isn't just a firmware issue, it is a problem with the app which only seems to work when you're on Wifi (not when on 3G/4G/LTE).

There are good instructions how to get rid of the app and go back to the old Hotmail app in the 'most helpful reply' here: http://answers.microsoft.com/en-us/windowslive/forum/mail-sync/why-does-my-phone-app-for-outlookcom-keeps-giving/c52c6772-c73e-4014-adbe-b9a7cff3c041?page=1

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  1. Anonymous
    2017-12-19T05:18:39+00:00

    Hi VILMOSPARADI,

    Please post the Microsoft account that you are having issues with so that we can check it and investigate your concern further. Don't worry about it being posted here - it's masked automatically by the system for security purposes. Only you and we moderators can see it. Also, please confirm what is the mobile device that you're using and the exact steps on how you set up your account on your mobile phone.

    Thank you.

    I have a GoDaddy account, and it worked. Then I changed my password and boom. 

    I have an Android Miracle 6.0

    I all so had Android Authenticator on the same account.

    I updated my phone and I can`t get in to my account at GoDaddy

    digitalgeniinc.com

    Please Help! I will do any thing...

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  2. Anonymous
    2017-12-08T12:04:40+00:00

    my WiFi is ok as I can get the internet on my laptop.

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  3. Anonymous
    2013-01-08T23:40:39+00:00

    Hi michealwurgessa,

    We need more information from you for investigation. Please answer the following:

    • What is the phone's model and it's OS?
    • What are you using to access your account (phone browser, built-in email app, Hotmail app)?
    • What are the detailed steps on how you set up your account on your phone?
    • What is the complete error message that you're encountering?
    • Do you encounter the same error when you try to set up a different account?

    Please also provide your impacted email address. You can safely post it here as it will be automatically masked from public view.

    Thanks!

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  4. Anonymous
    2012-12-01T07:43:11+00:00

    Hi Kim,

    Are you able to login to your account on a pc browser? Please reply with the affected email address to check the status of your account.

    Please note that it will be automatically masked for other users.

    Thanks.

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