Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-08-01T20:49:41+00:00

    @TO,

    If you have not done so please submit an In App ticket (Help, Contact Support). I know the team has at least one active ticket confirming the problem still exists in the latest build. It always helps to have a few tickets to confirm the issue and get appropriate logs to dev to investigate.

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  2. Anonymous
    2022-07-27T17:30:15+00:00

    Win 11 64 bit.

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  3. Anonymous
    2022-07-27T17:21:19+00:00

    Hi all,

    For those still seeing the issue can you please also check on the latest Beta Build 15522.20000 and let me know if you still repro it?

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  4. Anonymous
    2022-07-27T09:10:11+00:00

    As of end of day 7\27\22 this was still broken for me even with latest beta build loaded. Could not take any additional time to deal with the problem at this point so I jumped back to stable. I noticed on Reddit someone reported the same issue on the mac version. The only other detail I've not seen mentioned in this thread is my install is 32 bit version of Outlook.

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  5. Anonymous
    2022-07-26T16:15:51+00:00

    I don't have a "SupportEntitlementState" key. How to add?

    (I have been on Beta for years and never had issues, and am always happy to ride out any storms. This is true of so many s/w engineers, though, they fix the problem on THEIR machine, they presume it's fixed in the wild. The point with testing, etc., is to say it's not fixed, not to be given a customer support runaround...)

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