Signatures no longer working

Anonymous
2022-07-15T19:32:57+00:00

Since the last update, my signatures are no longer functioning. When I select signatures in a new email window, it does not list any - it is simply blank, the divider bar, and then the menu option to open the Signature editing panel:

Then, once in the Signature editing panel, only my signatures for my exchange-based email account appear. Otherwise, all of my email accounts appear when I click the drop-down menu to select a different (IMAP/Gmail) account, but when I select any of the non-exchange email accounts, it shows "Accounts are not available.":

If I then click on the drop-down again, it opens a pop-up window stating "This option is available only when Microsoft Outlook is running. Do you want to start Outlook?"

Regardless of if I select either Yes or No, nothing happens.

Clearly, Outlook is already running, I am using Outlook to test this stuff. My signatures are there in the appdata folder as well, so it is not an issue of missing signatures either.

The steps I have attempted to resolve:

  • delete and remake signatures
  • run Outlook in safe mode
  • fully uninstall and reinstall office
  • delete all accounts, fully uninstalling and reinstalling office, and then adding the accounts again

This issue only started occurring earlier this week. So, is this just a beta issue, or is my office/outlook just completely broken?

Microsoft 365 Insider | Outlook | Windows

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  1. Anonymous
    2022-07-26T15:27:06+00:00

    Oh! And your "Contact Support" option is for the birds.

    After typing in my problem statement, it provides links to Help articles and a link to.... Answers.Microsoft.com.

    NOT what I'd expect in a Beta environment, for sure.

    Image

    And I *AM* connected to a personal account, not a "school or work account".

    I was willing to be patient with something broken in a test environment, but the circularity of dealing with it after you say it has been "fixed" is maddening.

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  2. Anonymous
    2022-07-26T15:23:16+00:00

    The Outlook App team should leave its office once in a while.

    Out here in the field, I'm running 2208 Build 15519.20000 CtR and... Exact same symptoms as earlier.

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  3. Anonymous
    2022-07-26T13:16:45+00:00

    @Tushar,

    The Outlook In App Team verified the signatures fix. If you are still seeing problems, please submit an In App ticket to investigate in case its a different issue. To submit a ticket click from Outlook, Help, Contact Support.

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  4. Anonymous
    2022-07-25T13:54:12+00:00

    Thanks for testing @tushar. Just to double check what account type are you using? Is it POP/IMAP/Exchange? To check this go to File, Account Settings, Account Settings, and it will show Type next to your account.

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  5. Anonymous
    2022-07-23T08:48:33+00:00

    Hi,

    I have updated to build 15519.20000 but still the signatures are not working in outlook.

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