Register the new Teams as the chat app for Microsoft 365(requires restarting Microsoft 365 applications) is not working

Anonymous
2023-10-13T06:21:17+00:00

Register the new Teams as the chat app for Microsoft 365(requires restarting Microsoft 365 applications) is not working, Can't chat with contacts in Outlook

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2024-04-10T13:31:45+00:00

    We have same issue, we can change it with admin account. or give user administrative rights and activate the options ande then remove permissions again.

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  2. Anonymous
    2024-04-05T06:41:19+00:00

    By the way, none of my other colleagues can check this option.

    Image

    how to enable Register

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  3. Anonymous
    2023-11-16T02:50:10+00:00

    This URL is very helpful

    Potential root cause might be you have a mismatch of the 32-bit new Teams client with 64-bit Microsoft 365 Apps (or vice versal).  Reinstalling new Teams client using 64-bit resolved the problem for our users.

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  4. Anonymous
    2023-10-16T13:11:04+00:00

    I have the same issue. Unable to register the new Teams app as for Microsoft 365. Microsoft Outlook for Microsoft 365 MSO (Version 2302 Build 16.0.16130.20684) 64-bit. I see that many of us are using different versions of outlook. Is there any specific version which we need to install.

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  5. Anonymous
    2023-10-13T16:16:43+00:00

    Dear damonbot,

    Good day! Thank you for posting to Microsoft Community. We are happy to assist you.

    I'm sorry to hear that you're having trouble registering the new Teams as the chat app for Microsoft 365. To understand the issue and provide possible solution, we need more details from you, please kindly provide us the following information. Thanks in advance!

    • What Outlook version are you using? See What version of Outlook do I have? - Microsoft Support.
    • May I please know if this option was working with the classic Teams app?
    • May I please know if you can join Teams meeting from Outlook? if you haven't check it yet, kindly open one meeting invite in Outlook and click on join Meeting link.
    • May I please confirm if you sign into Outlook and Teams with the same email account? if yes, please kindly open Outlook and Teams simultaneously and click on the contact's name. Then, check if there is any difference.

    In the meantime, you can try to uninstall and re-install teams and check if the issue persists.

    I look forward to your update. Kindly note that the above requested information is required for further analysis and troubleshooting of your situation. Your patience and cooperation are much appreciated.

    Thank you for your precious time. Have a nice day.

    Sincerely,

    Libeamlak | Microsoft Community Moderator

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