Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

200 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-09-26T18:14:15+00:00

    I tried 1.6.00.24078 this morning with the old 1.0 firmware and with the "Sync Device Buttons" option on and it still has issues. I guess I will wait for the 1.2 firmware to be made public. It's a shame Microsoft has to be so hidden about when it has problems.. like why not allow us to get to an official page that shows they know about the problem and what is going on with it, and possible "beta" fixes that we could decide to install it on our own or not.

    Yea I could open a ticket but that is like an hour-long process, much of it explaining what the heck is going on to the initial tech that I would get.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2023-09-26T15:46:34+00:00

    my tenant admin refuses to help, Can anyone provide me the firmware update for the dongle? Appreciate the support.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2023-09-26T15:24:22+00:00

    Same for me.

    MS Teams release (1.6.00.24078) and new USB dongle firmware 1.20 is working well.. Finally!!!

    Was this answer helpful?

    0 comments
  4. Anonymous
    2023-09-25T20:21:07+00:00

    I also received the new update from Teams and it seems to be working again with the dongle. Can anyone else give me feedback on this?

    Same for me. With the latest MS Teams release (1.6.00.24078) and restored the sync option, the freeze issue seems solved.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2023-09-22T12:02:22+00:00

    I logged a fresh ticket, after they saw my headset was "upto date" even though my colleague has a different version but both state upto date they closed the ticket as they have no other solutions.

    Was this answer helpful?

    0 comments