Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-24T15:45:03+00:00

    I just received this email from Microsoft today.

    Hello Philip,

    As of today, August 24, 2023, the known issue for Microsoft Modern Wireless Headset is still ongoing and we have not received any update yet regarding the ETA and fix deployment.

    We are closely monitoring this case and will provide further information as soon as it is available.

    Regards,

    Microsoft 365 Support

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  2. Anonymous
    2023-08-23T03:35:05+00:00

    Ours are also Still broken. Exactly the same issue.

    Same, still broken

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  3. Anonymous
    2023-08-23T01:25:04+00:00

    Ours are also Still broken. Exactly the same issue.

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  4. Anonymous
    2023-08-22T11:56:55+00:00

    Ok I am hopeful. My Teams just got updated to 1.6.00.22378 (64-bit) this morning. Time to pull out the headsets and try again with this version.

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  5. Anonymous
    2023-08-18T15:05:33+00:00

    I am using a Microsoft wireless headset and was getting the freezes, but looks like that is fixed.

    The other problem is the usb link is not showing red/green when the microphone is raised or lowered.

    It also doesn't show the mic icon in teams as muted/unmuted when raising/lowering the microphone or pushing the button.

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