Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-14T14:55:49+00:00

    Thanks for sharing, it's amazing how a company as big as MS can screw up so fantastically on such a simple concept as a wireless headset, you have so many companies doing it, without issues, but just because they want to embed you with telemetry (aka spyware) and useless features such as a "dedicated teams button" we get screwed over without the ability to even complaint.

    Amazing job microsoft.

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  2. Anonymous
    2023-08-11T21:23:24+00:00

    Microsoft Modern Wireless Headset - ‎8JR-00001

    I cleared the teams cache/ re installed teams' folder multiple times. I guess everyone with these headsets are having the same issue of freezing. I will try to connect with Computer Bluetooth like other and see. as MS does not have any solution yet.

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  3. Anonymous
    2023-08-10T08:53:26+00:00

    Is this fixed with the latest teams update?

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  4. Anonymous
    2023-08-07T13:28:40+00:00

    We're having the same issues with Microsoft Modern Webcams.

    On a teams call it's fine, then when going into another Teams Call the webcam is not detected. Yet you open accessory centre and the video is there.

    Also getting the same issue reported relating to USB Wireless Headsets, it'll completely crash teams. Removing and re-inserting the dongle works.

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  5. Anonymous
    2023-08-07T10:17:34+00:00

    This is just unacceptable. Never buying any Microsoft hardware ever again.

    Completely agree, we're a business with 1500 staff, this has been causing us some major pain, luckily we only switched to MS headsets fairly recently so only have around 100 in the business but we've switched back to jabra now for any future purchases.

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