Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  1. Anonymous
    2023-08-01T07:05:01+00:00

    Latest update from MS support

    "We have got the recent update from product group team, and they informed that they tried disabling HID sync for some customers, but all issues still persist.

    Audio loss / Muffled audio/ call connection delays / Teams freeze - all while being used with dongle.

    This issue is currently on "CMD Client - Peripherals, HID, Proximity" because this issue is isolated to a particular headset, and product group are actively following up with the H/W team internally. 

    After many attempts, H/w team has been able to repro the problem on some machines. They will analyze the logs further to arrive at the root cause.

    For now, the only available option is to use the device without dongle or switch to another device while we wait for our hardware team for next updates."

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  2. Anonymous
    2023-08-14T15:22:51+00:00

    Thanks for sharing, it's amazing how a company as big as MS can screw up so fantastically on such a simple concept as a wireless headset, you have so many companies doing it, without issues, but just because they want to embed you with telemetry (aka spyware) and useless features such as a "dedicated teams button" we get screwed over without the ability to even complaint.

    Amazing job microsoft.

    Thing is, third parties also have dedicated teams button (our jabra evolve 2's we've purchased since ditching MS ones have one) and they have no issues functioning correctly.

    Absolute joke when 3rd party gear works when their own first party stuff doesn't, and hasn't for 2 months now

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  3. Anonymous
    2023-08-10T09:44:20+00:00

    It's not fixed yet,

    Had this update from MS support 20 minutes ago

    "I hope you're having a wonderful day!

    Just a quick update to let you know that our PG (engineering) team is working on it and I do not have anything new to report at this moment, but just wanted to keep you updated on what's happening. 

    Once we will have any update, we will certainly let you know of any developments.

    Let me know if you have any queries or concerns.

    Thank you for being a part of Microsoft Family.

    Best Regards,
    ____________________________________________________________________________________________________________________________________________________

    Allan Carvalho

    Microsoft 365 Support Engineer"

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  4. Anonymous
    2023-08-07T07:52:28+00:00

    This is just unacceptable. Never buying any Microsoft hardware ever again.

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  5. Anonymous
    2023-07-25T08:56:18+00:00

    Finally, I returned it and got a new replacement: Jabra Evolve2 65 MS Teams edition, which works with no issues

    I promise never to buy Microsoft hardware again!

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