Microsoft teams application freezing with Microsoft Modern Wireless Headset

Anonymous
2023-06-23T20:26:26+00:00

accessory center.desktop bridge.device service.exe freezing MS teams application.

When I use the Microsoft Modern Wireless Headset 8JR-00001 with MS Teams call it freezes the MS teams application. I unplug the USB receiver that it comes with then re-plug it into the computer then it works. I have tried the following as a work around:

When I got to the Microsoft accessory center I reset the headset to factory default and it resolves some of issues that were reported.

The other fix I have found is to connect the headset via Bluetooth

please let me know if anyone else has had this issue.

I am starting to look at this application : accessory center.desktop bridge.device service.exe
to see if this has something to do with this.

What has not worked is : removing MS teams and clearing out all folders that have files after the uninstall of the MS teams APP.
I opened a new box and got a new headset and that still didnt work.
*******************************************************************************UPDATE Aug 2023*******************************************************
For my environment the issue has now gone away with Microsoft sending the update to our tenant. For each user that was using the work around (Bluetooth or a different brand of headset) the dongle is now working once again. If your org still is having issue please open a formal ticket using with the Admin for of the Microsoft Teams. Then I would refer them to this thread for support.

thanks for helping guys
-Joshua R.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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  2. Anonymous
    2023-07-11T09:22:09+00:00

    Another response from Microsoft. After attempting to say it's a hardware issue, they've now said investigating why their update, has broken their software, connecting to their hardware is out of their support limitations so they've informed internal advance support team but I have no way of tracking this.

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  3. Anonymous
    2023-07-10T13:57:39+00:00

    Mine updated to 1.6.00.18681 today and I still get the issue.

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  4. Anonymous
    2023-07-10T12:55:10+00:00

    Please let me know what they say to help fix this thank you.

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  5. Anonymous
    2023-07-10T07:33:42+00:00

    I'm having the same issue on 2 different devices. I expect a certified device to work with Teams.

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