Can't connect Bluetooth headset to Android Teams

Anonymous
2022-12-08T00:05:25+00:00

This seems to be an ongoing issue. I have a Samsung Galaxy S22 Ultra. Until recently I had no problems connecting my Bluetooth headphones. Now I cannot. My AKG, NuraTrue, Sony wh1000mx5. All fail. I cannot find any setting in my phone app that allows me to choose my headset like the pc application does.

This appears to be an issue with MS Teams, not user error, device connectivity, etc.

I have tried the following advice previously posted without success.

  • Clearing the cache of your Android phone's Teams app by signing out and closing the Teams App. Then go to Phone Settings > Apps & Notifications > Teams > Storage & Cache > Clear Storage and Clear Cache and confirm your action. After that, please re-open the Teams App and sign in again to see if it makes a difference.
  • Unpair the device from Bluetooth devices (Forget devices), then reconnect.
  • Updating to the latest version of Teams for Android phones should resolve the issue, and Bluetooth should work properly with both devices

Please provide advice on how I can fix this issue. It is critical for my work.

TIA

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Audio and video

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Anonymous
2022-12-08T04:49:15+00:00

Hi NatashaGoode,

You may try the other options below. Hope that one of the solutions will solve the issue.

  1. Check also the apps permission on your phone like camera, microphone and also nearby devices.

Go to Settings -> Apps -> Teams -> Permissions -> Allow access to "Nearby devices"

  1. Try to connect with your bluetooth device first before you open the Teams.

Please let me know if this doesn't work or if you need further assistance.

Thank you.

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  1. Anonymous
    2023-04-17T18:04:02+00:00

    I tried all of these things (except unpairing devices). Nothing works. Cleared the cache. most recent version. set the permissions. bluetooth first. nothing works. I didn't unpair devices because this happens (or doesn't happen) even as i add new devices to my phone. it used to work with bluetooth, but stopped a few months ago for no apparent reason. I even uninstalled and reinstalled it, but still nothing. it's like bluetooth doesn't exist for Teams.

    Any thoughts?

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  2. Anonymous
    2023-04-14T17:24:33+00:00

    Hello,

    I tried this install and reinstall with permissions for nearby devices etc. None helped me unfortunately.

    Regards

    Ramesh

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  3. Anonymous
    2023-04-14T16:11:07+00:00

    Greetings,

    Had the same issue. I uninstalled and reinstalled Teams mobile. Upon reinstall, I was asked to give access to nearby devices. I chose YES. Was then able to use my bluetooth device.

    Regards.

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  4. Anonymous
    2023-04-14T15:17:24+00:00

    I have the same issue since 4-5 days. Bluetooth device is connected to mobile and it works for music and phone calls as well. But doesn't work for teams. It is not just with bluetooth buds , same issue with car bluetooth as well. So looks like some defect in teams(mob version on anrdoid 12) introduced recently.. I am able to connect on Windows teams using blue tooth and able to properly shift to blue tooth device.

    Can someone check this.?

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