Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-12T19:06:52+00:00

    Hi Spark,

    Can you help me with the correct powershell commands to remote the existing MTR? And the steps how to install the 5.1.28 version via powershell?

    We run windows 11, is there a place where I can find 5.1.28.0 for windows 11?

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  2. Anonymous
    2024-10-11T22:47:35+00:00

    As someone pointed out, looks like you can do it in the Teams pro admin portal. We're just on basic so I turned off auto updates in the MS store app. You can probably do this with scripting using an RMM if are using one.

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  3. Anonymous
    2024-10-11T22:46:04+00:00

    How do you stop it from updating to 5.2.11.50 ?

    I lost the page where I found that link. I was frantically trying to fix these two rooms all week. Ultimately one of the rooms I completely reimaged so it was a clean windows install. I think you can just remove the Teams room app from Settings.

    Then go the the URL posted, unzip and run the .appx file. It will install version 5.1.28.0

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  4. Anonymous
    2024-10-11T22:35:22+00:00

    I lost the page where I found that link. I was frantically trying to fix these two rooms all week. Ultimately one of the rooms I completely reimaged so it was a clean windows install. I think you can just remove the Teams room app from Settings.

    Then go the the URL posted, unzip and run the .appx file. It will install version 5.1.28.0

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  5. Anonymous
    2024-10-11T17:41:36+00:00

    Mind posting the steps and commands you used to do that uninstall and reinstall using this?

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