Microsoft Teams Room version 5.2.115.0 bug: Teams Room account can't login

Anonymous
2024-10-03T09:14:15+00:00

Hello,

I work as an AV integrator and we currently have roughly 100 Microsoft Teams Room machines installed.

Since last tuesday we have been notified of multiple rooms (10 so far) where the Microsoft Teamsroom account cannot login.

All these rooms have in commen that the Microsoft Teams Room application has been updated (automatically) to version 5.2.115.0

Previous versions of the Microsoft Teams Room application do not show these issues.

Is there a way we can downgrade these machines to an older working version?

Hope to hear from you soon.

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  1. Anonymous
    2024-10-10T18:28:55+00:00

    We are a system integrator that installs and maintains Teams Rooms for our customers. We do have access to the rooms (RMM) but no access to the TAC of our customers. What is the best way to submit a ticket with logs for us? There are now approximately 40 rooms that no longer work for different customers. We use several brands, they all have the same problem. (Lenovo, Yealink, Intel Nuc)

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  2. Anonymous
    2024-10-10T17:06:03+00:00

    It has been working for couple of days now. no issues so Far

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  4. Anonymous
    2024-10-10T16:22:46+00:00

    We are not aware of any further reasons why the app would suddenly fail to launch after installation of 5.2.115.0, please open Microsoft support cases with logs so the engineering team can investigate further.

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  5. Anonymous
    2024-10-10T14:57:28+00:00

    I have the same problem with Creston machines where we have this on our customer sites.

    The previous version worked just fine, so I had to roll back to this one.

    I hope Microsoft test the applications before release it .... For sure they didn't test it.

    We got Asus PCs from Creston with this issue.

    Could you release another app ASAP please?

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