Microsoft Teams call will not disconnect with Jabra Headset

Anonymous
2023-02-07T13:54:57+00:00

Hi,

Would like Microsoft to respond.

When ending a scheduled teams call, the Jabra headset does not disconnect. Have to issue a test call every time to release it. This does not happen on Zoom call. Happening with many others. see other string.

Why the Teams client keeps using the microphone after calls are finished? is it evesdropping? - Microsoft Q&A

Teams 1.6.00.376.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-02-25T15:28:43+00:00

    Hi

    My company just had a recent update of Teams and the problem has gone away

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  2. Anonymous
    2023-02-10T10:16:31+00:00

    Hello,

    myself and my colleagues experience the same issue. We are having Jabra Evolve2 65.

    Jabra Evolve2 65 firmware version: 2.7.7

    Jabra link 380 firmware version: 1.16.0

    Jabra Direct 6.5.31801

    MS TEAMS:

    You have Microsoft Teams Version 1.6.00.1381 (64-bit). It was last updated on 03.02.2023.

    /testcall helps to reset the presence or application restart. I think the issue is being observed for around 1-2 weeks so one of the last updates had to "install" this "feature"...

    BR

    Aleksander

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  3. Alvaro A- 1,670 Reputation points Independent Advisor
    2023-02-07T14:54:43+00:00

    Hi D,

    I'm sorry to hear that you're having issues with the compatibility of your Jabra to Teams. To isolate your case, what specific model of Jabra do you have? Also, how did you determine that the headset is still utilizing the microphone after Teams call?

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  4. Alvaro A- 1,670 Reputation points Independent Advisor
    2023-02-10T09:23:44+00:00

    I would love to help you. However, further testing is needed to isolate this issue. Please let me know how it goes once you had the time to test. Thank you.

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  5. Alvaro A- 1,670 Reputation points Independent Advisor
    2023-02-08T02:48:35+00:00

    Thank you for the update. Can you please try the web version to see if you could replicate this issue? https://teams.live.com

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